Xbox One X - Audio Crackling In Headset Solution?

NickFragz · Aug 4, 2018

Hello,

From time to time the audio coming from my Xbox will start crackling. Comes across my mic as well sometimes, I tested in an audio message. Typically it works without issue, it's across the entire Xbox system and not specific to a game. When it occurs about
the only thing that helps is just flat out restarting the Xbox. Same headset and cables have no issues on PC or elsewhere. This has happened on two different Xbox One Xs as well, with different controllers and other headsets. I have tried:

1. Unplugging and plugging the headset.

2. Changing audio out to headphones to something and back to stereo uncompressed.

3. Different cables.

4. Turning off the controller and back on.

5. Controller updates.

6. Different headsets.

7. Restarting the system (only thing that works, hassle).

Doesn't seem to occur for any particular reason I have pinpointed, or after any specific period of time.

Thanks!

:)

Moonlord-C8A3F7C0-F1E3-45BB-9DC1-26103C0A2DCA · Aug 4, 2018

MAYBE A FIX FOR THE HEADSET ADAPTER PROBLEMS !!

It's not a cable issue because people with the new xbox one headsets from Polk, etc are having the same issues and they just use a direct 3.5mm cable already.

I've had audio crackling and controller disconnects just using 3.5mm headphones as well.

waldo15a · Aug 4, 2018

Xbox one X headset compatability

Keep in mind also in the coming months (Holiday season) a number of headset manufacturers are releasing new headsets that work native with the Xbox One S/X wireless technology:

New Xbox Wireless Gaming Headsets from LucidSound, Turtle Beach, and Razer Arrive This Fall - Xbox Wire

Stealth 600 Headset - Xbox One

Stealth 700 Headset - Xbox One

www.razerzone.com/gaming-audio/thresherxboxone

M3tal Daz3 · Aug 4, 2018

Check this link for a possible solution: Xbox One Mic Not Working | Troubleshoot No Sound for Wired Headset

napalm 31337

Maybe, as you mentioned, is an issue related to wireless signal. You wrote that you tried with different controller, so, why you speak about a single controller out of warranty?

If you plug in the USB cable all works fine?

Can you share with us additional info like the brand and model of your headset? thanks.

Danny S117

Are there many other wireless devices around you when playing the Xbox? E.g. your phone, router, laptop, alexa etc could be causing interference with the wireless signal. Try turning everything off except for your Xbox, TV and Controller and see if that
works?

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 5 minutes. Plug the power cord back in and restart
the console.

Forb1dden1

Maybe, as you mentioned, is an issue related to wireless signal. You wrote that you tried with different controller, so, why you speak about a single controller out of warranty?

If you plug in the USB cable all works fine?

Can you share with us additional info like the brand and model of your headset? thanks.

I'm sorry but it seems you didn't read what I said properly. I stated that the wireless receiver "inside" my xbox may be faulty. I also said my console was out of warranty. I spoke nothing about my controllers being out of warranty. I have an assortment
of controllers ranging from the original xbox one controller to the newest Elite 2 as I said above. I tried all of them and they all did the same thing. I also have an assortment of headsets. I have Hyper X Cloud II, Turtle Beach Stealth 700 as well as a Philips
SHP9500 paired with a V-Moda microphone. I have tried them all with this issue still persisting. The issue only goes away "sometimes" with a hard reset or when I am hard wired using a usb to my controller.

M3tal Daz3

Check this link for a possible solution: https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

Xbox One X - Audio Crackling In Headset Solution?