Xbox One X 4k to External drive records 1080P instead

MobileRez · Jun 25, 2020

Greetings all, hopefully someone can help me figure out whats going on.

I am attempting to get game capture from the built in recording options to 4k. I am using the external hard drive route and I'm using one of the external drives that came with the Sea of Thieves controller / hard drive bundle. I have made sure that in the
recording section it is set to external location and the settings say 4k. I am also using a 4k display to ensure that the option for 4k recording displays ( I noticed that when connecting older 1080 p displays 4k recording is not an option.

When i look at the footage after testing many games, apps and screens, the footage is actually just 1080p. googling this issue is not giving me a fix for this. The only thing I can come up with is that after testing the display used. it does not support
HDR 10 (but is HDR 8 compatible) and I noticed it shows up as 4k SHD not 4k UHD. I am not in any testing rings but my device is enrolled as a development platform. While i do not fully understand the difference between the two HDR 8 and HDR 10 formats from
a coding stand point, this should not effect a recording for a 4k pixel resolution when recording, just the dynamic display range from the video especially if I am playing games in a 4k resolution.

any idea how to try and fix this?

:)

sirbenski

Hi, ever since I bought my Xbox One X, I could only use the “record that” feature to record for up to 2 minutes in 1080p and 30 seconds for 4k.

I was able to record for up to an hour in 4k if I used a compatible external drive.

The issue I’m having is that after the last update, 4K recording stops after 1-2 seconds. 1080p works fine.

I have done all troubleshooting steps that the others provided in this thread and I am grateful for the help but the issue still persists.

zCr1s

unfortunately it is a problem that persists for a long time that Microsoft fails to resolve

StuartATrueRed

Microsoft is aware of 4K not working when creating recordings, and are working on a fix. For now, they want you to use 1080p or lower for gameplay recordings.

MobileRez

thanks I saw that QUEENMISFITS. however that's the post i used to get to where I am now. it did not solve the issue for me that I am facing and in that article it states

"On the Broadcast & capture screen, select "Game clip resolution" then select 4K SDR, or 4K HDR. 4K SDR will record videos in a standard colorspace, while 4K HDR will record them in High Dynamic Range,
making them viewable in full detail only by those with HDR-compatible TVs."

So it explains a little about the difference between 4K SHD and UHD color space but not why the saved file is coming out as 1080p when my settings are clearly set to 4k.

yakozaki

This is known issue and xbox developers are unable to fix it for
over a month now.

https://news.xbox.com/en-us/2020/06/24/xbox-insider-release-notes-alpha-2007-200623-0000/

https://gyazo.com/bd8a019445a75ba76ec88c63fe6a6c7d

Xbox One X 4k to External drive records 1080P instead