Xbox One X 0xc10100a7

Joel1980 · Dec 15, 2019

I keep having an issue with my new Xbox One X freezing during playback of MKVs from my USB 3.1 flash drive (sandisk extreme pro SSD 128GB) that have high bit rates like 4k HDR. It also ONLY happens with the Xbox One X! I had a Xbox One S prior to this
one and it had no problem playing the exact same files on the exact same drive! It will happen any time during playback. I have completely re-formated the internal hard drive and set up my user account 2x now. Still the same error code. (Try playing something
else. Your device does not have enought memory to play this. 0xc10100a7) I find it hard to believe it doesn't have enough memory when the Xbox One S which has less memory does!!

:)

Joel1980

No. It solved nothing. It still plays half way throught a 4K MKV file and says not enough memory randomly. The XBOX One S did NOT do this!

XBF Brad A

Hello Joel,

Thanks for coming to the forums. We recommend trying to clear persistent storage. Go to settings>Devices & streaming>Blu Ray>persistent storage> clear 3 times. Once cleared

power cycle the console and try to play them when it is back on.

Thanks,

Brad

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good evening

The error code 0xc10100a7 on Xbox Series X indicates that the console has run out of memory while attempting to play a video file. This error can occur when the video file you are trying to play has a high bitrate, is in 4K resolution, or has high dynamic range (HDR).

It's possible that the Xbox Series X may be experiencing memory issues due to the high demands of the video files you are attempting to play. You mentioned that you have tried using different SSDs and HDDs, as well as different ports, but the issue persists. This suggests that the problem may be related to the console's hardware limitations.

Another possibility is that there is a software issue causing the error. You may want to try updating your Xbox Series X to the latest system software version, as this may fix any software-related issues that could be causing the error.

Additionally, it's worth noting that some video playback apps on the Xbox Series X may not support HDR. If you are attempting to play a video file with HDR through an unsupported app, this could be causing the error. In this case, you may need to use a different app that supports HDR playback.

If you wish, you can request a repair, if it is a physical or logical defect they will solve your problem.

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne....

ngocphi

There is no xbox one x edition it's just xbox one version

There is no x or one requirement for Xbox one games. Xbox one x has more power that's it

Series consoles have more powrr in spades from xbox one

And there is no xbox one series x

Just xbox series s or x

Smwutches

It actually would. There's an Xbox One, One S, and One X that are all in the same family. Then there is the Series S and Series X that are in a completely different family of consoles.

An Xbox One X is not the same as a Series X. The game will not work on an One X.

Xbox One X 0xc10100a7