Xbox One wrong warranty date

Discus and support Xbox One wrong warranty date in XBoX on Consoles to solve the problem; Good morning to everyone. First of all, sorry for my english... i'm italian. I've bought an Xbox One console on 14/04/2018, but after product... Discussion in 'XBoX on Consoles' started by LeanerPoet7, Apr 16, 2018.

  1. LeanerPoet7
    LeanerPoet7 Guest

    Xbox One wrong warranty date


    Good morning to everyone. First of all, sorry for my english... i'm italian. I've bought an Xbox One console on 14/04/2018, but after product registration it shows 13/01/2020 as a warranty deadline (it should be 13/04/2020, normal 24 months European warranty).
    What should i do to fix it? Thanks in advance. Antonio

    :)
     
    LeanerPoet7, Apr 16, 2018
    #1
  2. HAZMAT RADIO
    HAZMAT RADIO Guest
    HELP - Wrong Warranty Date

    You'll need a copy of your receipt and then you'll need to contact Xbox Support about this
     
    HAZMAT RADIO, Apr 16, 2018
    #2
  3. XBF Diego M
    XBF Diego M Guest
    HELP - Wrong Warranty Date

    Hey RandAda,

    I split your thread from the older one that you posted on so that we can assist you on your own separate thread.

    For warranty details or discrepancies you would need to
    contact support     again but skip the virtual agent so that you can request a callback and speak to a phone representative. It should have an option that says "No thanks" when it presents you the Virtual Agent and then you follow the steps on the portal and
    eventually you can request a callback and provide your callback number and region.

    Best way to get support for this is from the official customer support team as they will have all of the proper tools to assist you.

    I hope you can get connected to an agent and get this issue resolved!
     
    XBF Diego M, Apr 16, 2018
    #3
  4. gds1972
    gds1972 Guest

    Xbox One wrong warranty date

    Hi

    Can you try contacting the support team directly using
    this link     and when prompted select either the option to Chat with Xbox support or request a phone call from support and they will hopefully be able to help with this.
     
    gds1972, Apr 17, 2018
    #4
  5. LeanerPoet7
    LeanerPoet7 Guest
    Thanks a lot gds1972! I'll try your suggest.
     
    LeanerPoet7, Apr 17, 2018
    #5
  6. LeanerPoet7
    LeanerPoet7 Guest
    Okay, just to let other people know if anyone could have my same problem... I've contacted support team from the link that gds1972 provided me chatting with Xbox support and they answered me (and after the end of the chat they sent me an e-mail) that "...if
    ever the console will encounter any error if ever it might night a repair we will always relay on the proof of purchase that you have. So what we highly suggest is to keep the receipt for documentation purposes...". So i've quickly solved my problem. Thanks
    again to gds1972 for the quick and very useful response!
     
    LeanerPoet7, Apr 18, 2018
    #6
  7. MissEdi
    MissEdi Guest
    Hi there, LeanerPoet7,

    We're glad to hear that you were able to reach out to the chat team in regards to your console's warranty and get this issue resolved.

    Happy Gaming!
     
    MissEdi, Nov 1, 2018
    #7
  8. MissEdi Win User

    Xbox One wrong warranty date

    Hi there, LeanerPoet7,

    We're glad to hear that you were able to reach out to the chat team in regards to your console's warranty and get this issue resolved.

    Happy Gaming!
  9. LeanerPoet7 Win User

    Xbox One wrong warranty date

    Hi

    Can you try contacting the support team directly using
    this link     and when prompted select either the option to Chat with Xbox support or request a phone call from support and they will hopefully be able to help with this.
    Thanks a lot gds1972! I'll try your suggest.
  10. LeanerPoet7 Win User

    Xbox One wrong warranty date

    Hi

    Can you try contacting the support team directly using
    this link     and when prompted select either the option to Chat with Xbox support or request a phone call from support and they will hopefully be able to help with this.

    Thanks a lot gds1972! I'll try your suggest.
    Okay, just to let other people know if anyone could have my same problem... I've contacted support team from the link that gds1972 provided me chatting with Xbox support and they answered me (and after the end of the chat they sent me an e-mail) that "...if
    ever the console will encounter any error if ever it might night a repair we will always relay on the proof of purchase that you have. So what we highly suggest is to keep the receipt for documentation purposes...". So i've quickly solved my problem. Thanks
    again to gds1972 for the quick and very useful response!
  11. gds1972 Win User

    Xbox One wrong warranty date

    Hi

    Can you try contacting the support team directly using
    this link     and when prompted select either the option to Chat with Xbox support or request a phone call from support and they will hopefully be able to help with this.
  12. Mister Getafix Win User

    HELP - Wrong Warranty Date

    Hi there!

    Did you purchase an extended warranty for the console from the retailer? It may be showing the standard warranty for that particular device when you register it.

    If you would like to look into that further be sure to reach out to the
    chat support team     as our Ambassador suggested.

    Feel free to post again if you need some assistance reaching out.
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Xbox One wrong warranty date

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