XBOX One - Worst experience

Hi,

This is regarding the XBOX one that i ordered on November 30 2015 with order 9322871876. I received the order around 12/08 and found issues in the console. After calling customer care, they tried to rectify the problem and then finally advised me to take
the console to XBOX or microsoft store where they can immediately can change/replace the console. Though i was very interested in getting the replacement even i was fine in reserving the $400 on my card. But as advised by customer support, i went to Palo Alto
Microsoft store with the complete unit. In Microsoft store, they said they can not replace the unit and the reason that was given to me because my XBOX is refurbished and they do not have refurbished units in store. Well, point taken. I asked for suggestions
to get the unit asap and they said that they will keep the unit with them and ordered a replacement unit for me in the store which was supposed to reach to me in 5-7 business days. This was confirmed to me in store when i asked when am i suppose to get the
replacement. This transaction happened on Dec 12 2015. Today is Christmas and I have not received the unit yet. The service order number that was given to me in store was 1317365788. I received an email on Wednesday Dec 23 2015 from the XBOX Customer Support telling
me to check the status on the service request. After checking the status i was stunned. As per status, i will get the unit on Jan 13 2016. Seriously? How about you keep the unit with you only instead sending it to me? It took 1 and half month for Microsoft to send the
item to customers?

This is the worst experience of mine with Microsoft. I committed XBOX one to my son on Christmas but because of Microsoft I could not. I have been telling this whole thing to my 8 year old son and explaining him why he did not get XBOX. He said "Microsoft
is really bad company. How are they surviving?". I smiled and kind of felt good that somehow he understands that it is not my fault. Well, I am going to send the remaining stuff (Kinect, additional wires, controller, game etc.) back to Microsoft and hope to
get my money back in time.

Next actions:

I will print the return label and send the xbox one unit without console.

Microsoft does not need to send the console under service order 1317365788.

Once Microsoft gets the return from me without console, issue the refund to me immediately.

Or suggest me next action items so that i get my money back as soon as possible.



Thanks so much and Merry Christmas!

Nitin Jain

From: Xbox Customer Support <*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***>

Sent: Monday, December 14, 2015 9:29 AM

To: *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Subject: SRX1317099455ID - Xbox Support Trying To Reach You


Dear Nitin,

Thank you for your recent contact with Xbox Support! My name is Adam and I am a Specialist here at Xbox. I am reaching out today to check in as it appears that our calls have been getting disconnected wihen I attempted to call you back.

If the issue has not been resolved or if you have experienced a new issue, please do not worry as I am here to help!

I am in the office Sunday-Thursday 10:00am to 4:00 pm EST and I would love to speak with you about any issues you may be experiencing. If you are not available during my shift I will have a colleague contact you at your convenience.

Please reply to this email with the following information:

Good phone number to reach you:

Good times you can be reached:

Good days to call you:

I hope to hear back from you but if I don't I will close the case in 72 hours. You can still reply back to this email at any time should you need further assistance. You may receive an email survey in a few
days asking you for your feedback regarding your Xbox Support experience. I would appreciate it if you could find a few minutes to let us know your thoughts and if there is anything we can do to improve the service.

Thank you for being a valued member of the Xbox Family!



Regards,

Adam

Xbox Customer Support

:)

 

How many truly broken Kinects?

Add me, I simply brought a second hand one from Game for £50, worst experience of Xbox support,

 

The most disapointing console so far

So ur saying xbox one is worst console ever becoz of a bad experience with customer support? Don't be a cry baby.

 

For this kind of issue you'll need to contact support again if its still not resolved. Sorry if this isnt the answer you wanted to hear but anyone here in the forums are just gamers such as yourself and dont have anyway to assist with this kind of an issue

 

Can anyone provide me the support email address?

 

Phone is 800-4MY-XBOX, otherwise just click support at the top of the page and go from there for online help.