Xbox One won't turn on, Power Brick Orange

decrepit9 · May 11, 2017

so my Xbox One won't turn on, i've tried unplugging it and resetting the charge, that didn't work. when i plug the power brick into the wall, the power brick light turns orange, when i plug the power brick into the xbox one, the light turns completely off,
it doesn't go to white. i can't find any information on this particular problem, it seems most people have an issue where it turns from white to orange, but mine turns from orange to off. i didn't want to try shorting it out to get it to work because i figured
i'd save that as a last resort. i've tried resetting by unplugging and waiting for 10 mins, then unplugging and waiting for 30 mins. then unplugging and waiting an hour, i figure after an hour and it still didn't work then that's probably not the problem,
and everytime i call xbox support the mechanical-woman tells me she can't understand what i'm saying, any ideas as to what the problem is here? i'd very much like to use m xbox one, but i can't get it turned on.

:)

EyedZL · May 11, 2017

Xbox one power brick problem?

my Xbox one power brick is orange and my Xbox won't turn on. Once I plug it into my Xbox the orange light turns off. I've unplugged it and plugged it in a bunch of times. I did hear a snap when my Xbox shut off is it my power brick or the Xbox itself? Please
help

SixTHEMASTER2 · May 11, 2017

Xbox one will not turn on

Xbox one will not turn on but power brick has a orange light pls help

Internet Expert · May 11, 2017

This sounds like a power supply failure. Once plugged into the Xbox, the power supply is likely automatically shutting off because it can't handle the power load the console is attempting to draw.

You can schedule a repair (or replacement) of a power supply here: https://devicesupport.microsoft.com

Ensure you've registered your Xbox console's serial number, and go through the questionnaire about your Xbox's issue. Depending on your console's warranty status, you may or may not have to pay a fee. All of those details should be outlined at the end.

Internet Expert

This sounds like a power supply failure. Once plugged into the Xbox, the power supply is likely automatically shutting off because it can't handle the power load the console is attempting to draw.

You can schedule a repair (or replacement) of a power supply here: https://devicesupport.microsoft.com

Ensure you've registered your Xbox console's serial number, and go through the questionnaire about your Xbox's issue. Depending on your console's warranty status, you may or may not have to pay a fee. All of those details should be outlined at the end.

Reverse The Day

Another way to fix the issue is to hold down the power button on your Xbox One for a few minutes, until the power brick turns orange, and then turning it back on.

HassanB

You could try, but I don't believe it's the power brick that's the issue. When the console is turned on, the power brick should be green. When the console is turned off the power brick should display an orange color. If it was flashing orange, red, or no
light then there would be a problem.

KordePhillips

Tries changing the power supply but it still doesn't work. As I said when I plug in the power brick, it turns white then orange then white again then orange, then it goes orange. And this is in multiple different power bricks. Anymore suggestions? Please
help

J.R.G.

My Xbox (white) won't turn on. Power brick shows solid orange light.

I would put money on a bad power brick. If you have a friend with the same model, try his. Also if you bring your console to Gamestop, they will let you test out a used power brick to make sure it works.

>

Peace, J.R.

Xbox One won't turn on, Power Brick Orange