Xbox One won't stay synced with controllers.

Discus and support Xbox One won't stay synced with controllers. in XBoX on Consoles to solve the problem; What exactly is happening with your controller? Disconnecting, won't connect, shutting down? Tell us what's going on and how frequently. Does it... Discussion in 'XBoX on Consoles' started by DavidT87, Feb 7, 2016.

  1. DavidT87
    DavidT87 Guest

    Xbox One won't stay synced with controllers.


    • What exactly is happening with your controller? Disconnecting, won't connect, shutting down? Tell us what's going on and how frequently.
    • Does it happen during a specific activity? If the issue only crops up while playing a certain game or app, include that in your post.
    • Does it happen with multiple controllers? If you have a second controller or if you can borrow one, try it on your console and see if it behaves the same way.
    • What have you tried so far? Please be specific and list the steps you've done. Saying "everything" may result in us asking you to repeat stuff you've already tried.
    Ever since I bought my Xbox One In June of 2015, it has had controller connectivity issues. At first I thought it was the controller that came with the system (the old style of controller that came with a 500 GB Master Chief Collection Bundle), so I went
    out and bought a new controller with the 3.5 mm jack on it. That same day, the issues happened with the new controller.

    The system "forgets" my controller while it is off and then the controller can't start the system. Even if that doesn't happen, the controller will come disconnected during the game. Batman, Halo MCC, Halo 5, Rare Replay... it doesn't matter.

    I have tried every step in this link multiple times: Xbox One Wireless Controller Help | Fix Your Xbox One Controller. I am
    now on my second replacement Xbox One and the issue persists. In addition to the steps in the link above, I have switched routers, router distance form the system, and have changed my internet connection to the system from wireless to wired.

    I have though about one possible thing: the Xbox One power supply. It supplies a variety of voltages, some of which should be interacting directly with the Wi-Fi Direct board that communicates with the controllers. Perhaps it could be faulty.

    :)
     
    DavidT87, Feb 7, 2016
    #1
  2. DavidT87
    DavidT87 Guest
    Xbox One will not stay synced with controllers

    Ever since I bought my Xbox One In June of 2015, it has had controller connectivity issues. At first I thought it was the controller that came with the system (the old style of controller that came with a 500 GB Master Chief Collection Bundle), so I went
    out and bought a new controller with the 3.5 mm jack on it. That same day, the issues happened with the new controller.

    The system "forgets" my controller while it is off and then the controller can't start the system. Even if that doesn't happen, the controller will come disconnected during the game. Batman, Halo MCC, Halo 5, Rare Replay... it doesn't matter.

    I have tried every step in this link multiple times: Xbox One Wireless Controller Help | Fix Your Xbox One Controller. I am
    now on my second replacement Xbox One and the issue persists. In addition to the steps in the link above, I have switched routers, router distance form the system, and have changed my internet connection to the system from wireless to wired. I even moved
    from an apartment into a house one city over! I can only conclude that nothing external is interfering with my controllers and that it must be the system's WiFi Direct board.

    What more can I do? I've sent in my system twice and the problem isn't fixed. Why isn't Microsoft being more proactive in fixing this issue, especially when it seems like many others are experiencing it?

    The below is from the "Misses Joust" thread where she specified including this information in new posts.

    • What exactly is happening with your controller? Disconnecting, won't connect, shutting down? Tell us what's going on and how frequently.
    • Does it happen during a specific activity? If the issue only crops up while playing a certain game or app, include that in your post.
    • Does it happen with multiple controllers? If you have a second controller or if you can borrow one, try it on your console and see if it behaves the same way.
    • What have you tried so far? Please be specific and list the steps you've done. Saying "everything" may result in us asking you to repeat stuff you've already tried.
     
    DavidT87, Feb 7, 2016
    #2
  3. KJC618
    KJC618 Guest
    controller won't sync with console (already tried new batteries) all lights flashing

    these are Microsoft controllers and I have been through the sync process with them and they will occasionally sync for a minute or two but not stay synced.
     
    KJC618, Feb 7, 2016
    #3
  4. DavidT87
    DavidT87 Guest

    Xbox One won't stay synced with controllers.

    So....what do I do? I either want a working Xbox One or I'm selling it for a PS4. I'm not going to buy games for a system that doesn't work.
     
    DavidT87, Feb 12, 2016
    #4
  5. Fl0ydPinkert0n Win User

    Controllers don’t stay connected or will connect to my Xbox one s

    It won't even stay sync even when connected to the console?

    Do you have another controller to test? Or do you know anyone else with an Xbox One where you could try your controller on their console?
  6. KuleGray Win User

    Xbox One Wireless Controller Issues

    I have already tried that. When I try to sync it, nothing happens. Is there a certain way to sync it. I had my Xbox on and held both sync buttons. Does my controller have to be on? My controller won't stay on unless I hold the home button.
  7. XBF-Spartan Win User

    Wireless Xbox controller won't stay synced.

    Hi Jesi,

    Thanks for reaching out to the forums! Have you checked for any Bluetooth driver updates or pc firmware updates since you paired the controller?
  8. JimmyBrennan1 Win User

    Xbox series X controller won't stay synced

    I have even had it not sync and i need to hard restart the console.

    i have turnded off instant on in the power settings and that has helped me.

    but they have to sort this out as it defeats the purpose if you cant use the console to its full potential
  9. PhillFails Win User

    Controller works when no batteries in but when connected wirelessly gives up?

    Basically, I'll turn on the Xbox, the controller will work for a few moments, then the console stays on, and the controller just dies this works on any of my controllers. If i remove the batteries of the controller and plug it in via a micro usb cable then
    fully turn off the console then turn it back on, the controller will stay synced and working. If i put the batteries in and use wireless it will work for a few minutes then the controller stays on, fully synced but the controller doesn't work...

    The batteries are 4 different sets, 2 cheap ones, 1 Duracell and 1 set of rechargeable ones that work perfectly on my pc.

    All 3 normal batteries are brand new, but this is the same on both controllers.

    The wireless keeps disconnecting me now as well.

    If connected to the wireless i can use the app to control the Xbox perfectly
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Xbox One won't stay synced with controllers.

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