Xbox One won't stay on

Hey Joelle,

Thank you for reaching out. If you haven't already done so, we suggest you try the troubleshooting found in our

Xbox One Shuts off article. Depending on how the console performs afterwards, you may have to

setup a repair for the Xbox One. Hope this helps!

I'm sorry to hear that, Greyson.

Unfortunately, the description of your console's problem sounds like it may be hardware-related; should this be the case, I'm afraid you'd need to have it replaced or serviced. Please note that having an Xbox One serviced through Microsoft is no longer possible, as they have been discontinued for quite some time now.

• Are there any external devices connected to your console's USB ports?

• Just for confirmation, have you already tried unplugging your console for a few minutes (5 - 10 is enough) or using a different outlet?

• Could you try this other boot-up method and let me know if this makes a difference on the no-display issue?

Display reset:

- If there's a disc in the console, eject it.

- Press and hold the console's power button until it shuts down.

- Press and hold the Power button and the EJECT button until you hear a beep to turn on the console.

- You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Do not let go until the second beep occurs.

* If you have an All-digital Xbox One S or an Xbox Series S, you must use the BIND button instead of EJECT.

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I'll be looking forward to your reply.

Best regards,

- AJ

It's an Xbox one S and no it doesn't display on my screen at all. It is plugged directly into the wall with no extensions or power cables. I did the boot-up method you wrote down more than once and still no luck.

Considering the nature of your console's problem and the fact you have already tried all the troubleshooting methods available for this kind of problem, I'm afraid my best advice would be to have your console serviced as it seems its problem is indeed hardware-related. This would also explain why your console is very quiet when you turn it on.

As a fellow gamer, I understand this is not the answer you were hoping for. I'm sorry, Greyson.

Please don't hesitate to let me know if you have any questions, I'll be happy to help in any way I can.

Best regards,

- AJ

Nothing else is plugged into it and no disk is in it. I tried the other method but still got nothing.