Xbox One won't start

Discus and support Xbox One won't start in XBoX on Consoles to solve the problem; Hello, i have got the following problem with my old Xbox One. When turning the console on i can see the green Xbox booting screen but after a couple... Discussion in 'XBoX on Consoles' started by I PhantomZero I, May 17, 2020.

  1. I PhantomZero I
    I PhantomZero I Guest

    Xbox One won't start


    Hello,

    i have got the following problem with my old Xbox One. When turning the console on i can see the green Xbox booting screen but after a couple of seconds i get a black screen and from that point i have no further progress. That means i can't log into my account
    or do anything. Unfortunately i can't add my console to the device list as it did not appear when i entered my S/N to receive any help from the microsoft support. Did somebody maybe have the same problem and knows the answer on how to solve it? Thank you in
    advance!

    :)
     
    I PhantomZero I, May 17, 2020
    #1
  2. hellyboy75 Win User

    XBox One won't start.

    Hi

    Can you please try and carry out an offline update to your console to see if that will help get you back up and running as guided below.

    https://support.xbox.com/en-GB/xbox-one/console/system-updates-solution
    That didn't work. I followed the steps to make an update on a USB flash-drive but I just get an error message and get an option to return to the troubleshoot screen. Tried several times with the same result. What else is there to do?
  3. gds1972 Win User

    XBox One won't start.

  4. XBF Diego M Win User

    Xbox One won't start

    Hey Fabian,

    I'm sorry to hear about this issue being experienced with the Xbox having a black screen.

    If the power cycle did not solve the issue, I suggest looking over our guide for

    Troubleshooting a blank TV screen or monitor while your Xbox One is on    . Make sure to go over the entire article. If none of the solutions can get the Xbox to display a picture, then the console may need to be serviced.

    I hope the article is helpful!
  5. XBA_Hype Win User

    Xbox One won't start

    are you plugged direct to the main wall outlet or via extension? if via extension or surge protector its possible your Xbox isn't getting the full required amount of power needed so i would then advise to try with it powered from the main wall outlet.
  6. XBF Javier R Win User

    XBOX One. Games won't start.

    Hello Simon,

    We thank you for bringing this inquiry to our forums community, and understand that this concerns an inability to start games on your Xbox One console that are through Xbox Game Pass.

    Our suggestion here, please attempt following our Xbox One game troubleshooting support article for steps that you can
    try involving many of the reasons when a game will not start. If there is an error message involved, please feel free to allow us the knowledge of that error is as this may be related to the subscription or the account. Try this out for us and then let us
    know the results.

    Best wishes!
Thema:

Xbox One won't start

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