xbox one won't sign into xbox 360 account

I have an Xbox one that I've had for about a year and I was playing an Xbox 360 game and it froze. So I decided to restart my console and started up the Xbox 360 game and when it started up I was signed out. So I tried to manually sign in but every time
I tried it gets stuck on signing in with the loading icon and it doesn't go any further then that. I tried signing into another account but the same problem occurs. I can play games but it won't sign in for some reason so I hope someone encountered this problem
and found a solution.

:)

 

360 and One on same gold account

If I sign in to Xbox Live on my Xbox One, will I also be able to sign in on the same account on my 360 at the same time? Say someone is using the Xbox One in the living room and I'm playing my 360 in my bedroom. Will I be able to use the same account?


WHITTEN: Yes this works! You'll be able to be signed on with the same gamertag on both an Xbox 360 and an Xbox One console at the same time. However, like today, you can only be signed into one Xbox 360 and one Xbox One at a time

Ask Microsoft Anything About Xbox One - IGN

 

A different Xbox 360

ok so I had to return a Xbox 360 today because the sound was going in and out. Well I got a different Xbox 360 and now it won't let me log into my account. It says that it's associated with a different Xbox live profile. Try a different account. Well I only
have the one account. So how do I sign into this Xbox 360 now.

 

Hey there Skullkruncher11!

To start out troubleshooting let's have you try clearing your Xbox 360 local storage with the steps in this

Backward Compatibility troubleshooter. Let us know if that helps.

 

Thank you so much! I can sign in now!