Xbox One Won't recognize Xbox Live Gold subscription.

Discus and support Xbox One Won't recognize Xbox Live Gold subscription. in XBoX on Consoles to solve the problem; Hi, I just bought a 3 month Xbox Live Gold subscription and was able to use it for two days, now it is saying there is no record of purchase; and now... Discussion in 'XBoX on Consoles' started by QwertMasterXx, May 22, 2017.

  1. QwertMasterXx
    QwertMasterXx Guest

    Xbox One Won't recognize Xbox Live Gold subscription.


    Hi,

    I just bought a 3 month Xbox Live Gold subscription and was able to use it for two days, now it is saying there is no record of purchase; and now I need to renew the membership. Can you please help fix this problem? Thank you.

    :)
     
    QwertMasterXx, May 22, 2017
    #1
  2. ChrisHamel
    ChrisHamel Guest
    Xbox One won't recognize gold status

    My subscription recently renewed but due to an error of mine I forgot to update my credit card information and the account went overdue for a day or two. Now Xbox One won't recognize that I'm a gold subscriber and anything I try to do related to gold just
    tries to sell me a gold subscription. Xbox 360 seemingly doesn't have this problem as I could download the game for gold for it no problem but the Xbox One title won't recognize my gold subscription. I have tried letting it sit for a few days hoping it would
    resolve itself, I've even tried restarting my Xbox One to no avail. What's next?
     
    ChrisHamel, May 22, 2017
    #2
  3. omar_
    omar_ Guest
    omar_, May 22, 2017
    #3
  4. Mister Maka
    Mister Maka Guest

    Xbox One Won't recognize Xbox Live Gold subscription.

    Hey there QwertMasterXx.

    Sorry to hear you're having trouble with your subscription. For best help out with this, let's get you in contact with
    Phone/Chat support who can best help out with subscription issues. Let us know how it goes Xbox One Won't recognize Xbox Live Gold subscription. :)
     
    Mister Maka, May 23, 2017
    #4
  5. XBLRewards8 Win User

    Gems not received

    Hello Wisefr0g,

    After reviewing your account, your Gold subscription for the last three months was a promotional, discounted subscription. As mentioned in the FAQ, promotional subscriptions are not eligible for Rewards:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?



    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  6. XBLRewards8 Win User

    Error in gold status

    Hello DannyWC,

    We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

    My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
  7. Mister Maka Win User

    Xbox One Won't recognize Xbox Live Gold subscription.

    Hey there QwertMasterXx.

    Sorry to hear you're having trouble with your subscription. For best help out with this, let's get you in contact with
    Phone/Chat support who can best help out with subscription issues. Let us know how it goes :)
  8. Marcvon Canal Win User

    Xbox live gold issue.

    I have a similar issue on XBOX One. I purchased an XBOX Live Gold Membership, but on my XBOX One Dashboard, I can't access any Gold features, including free games. I just keeps asking me to "Join Gold". I checked my subscriptions on the XBOX One and online
    under my Microsoft account, and it shows my active XBOX Live Gold subscription. How can I make my XBOX One recognize I have Gold????
  9. XBLRewards8 Win User

    Issue with gold/xbox rewards

    Hello Bankai Ichigo X,

    Promotional subscriptions are not eligible for Rewards, as stated in our FAQ:

    —My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

    Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.
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Xbox One Won't recognize Xbox Live Gold subscription.

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