Xbox One won't recognize gold status

Hi popcan nine2. Smwutches is correct. The program also recognizes your Gold status and you are Gold in the program.

Hello Diabetic Pride! Usually when this happens, either you can wait until the servers recognize your Gold status (which can take a few hours), or you can Test your Connection to Xbox LIVE. The latter will make sure your Gold status is synced immediately.

Hello DannyWC,

We see that you are not receiving Gold Status this month due to your subscription being a promotional Gold subscription for 1 month. Promotional subscriptions are not eligible for Rewards, so your free 1 month is not eligible. From our FAQ:

My Xbox Live Rewards account is not recognizing my Xbox Live Gold membership. What should I do?

Xbox Live Rewards can only recognize paid monthly or yearly standard, non-promotional Xbox Live Gold memberships. If you have a different type of membership, we may not be able to recognize you as an Xbox Live Rewards Gold member.

Hi, there.

You can try to solve this issue by signing off and on again.

Sometimes it takes some time that the system recognizes your membership status change from free to gold.

If this method won't work for you please come back here and let us know.

Maybe someone else has another idea.

Hello NoT xIglo,

There is currently an issue where subscriptions from preview program members are not being correctly identified, due to some changes with how subscriptions for these members are categorized in the database. We are currently working with another team on correctly
receiving these subscriptions. Apologies for the inconvenience. Once this issue is resolved, your Gold Status should be reflected as intended.