Xbox one won't recognize external storage

If you still have trouble you may want to try reformatting the drive.

If you need to reformat your external hard drive on the PC please follow the steps below to have the PC recognize the drive.

1. On the PC go to the Start Menu and type Disk Management in the search bar then press enter. If any pop up come up just click Cancel

2. Search for the drive on the list. It should have a red arrow next to it and say that it's not initialized

3. Select Initialize in the pop up menu. Don't change any info on the next menu

4. Right click on the drive and select New Simple Volume

5. Click next on all screens until you see Finish. Click it

From here you should have a notification that you've connected a new hard drive. You can now find it in the PC folder, right click on it and select Format. I would recommend unchecking the option for the fast format and let it do a full one.

One final note. If you do not see an option to Initialize the disc right click on the drive and select Convert to MBR. Others have luck in selecting this option to have the disc be read by the console without reformatting it.

You can read the article on how to do the reset via this link https://www.gottabemobile.com/how-to-fix-your-h...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello D, sorry to hear you're having trouble with the drive.

Please try power cycling the console by holding the power button on it for 10 seconds till it shuts down. While it's off unplug the drive and plug it into a different port.

If that doesn't work then please try the steps at this link https://beta.support.xbox.com/help/hardware-net...

The Xbox 360 can only recognize drives up to 2tb in storage, so if you have one with higher storage, it won't recognize it.

have you tried the steps listed here?

support.xbox.com/.../console-doesnt-detect-external-storage

In the meantime here is a link on how to get your pc to recognize the drive to reformat it.

www.hgst.com/.../my-external-hard-drive-not-recognized-my-computer

Web translation:

External storage XBOX ONE X

Greetings. I have an external hard drive of 1 TB USB3.0 that I want to use as external storage of my xbox one x.
The console recognizes it correctly for multimedia, but when trying to use it for games there is a problem: When starting the format, the disc disappears from the list of devices as if it were disconnected and asks again for the format.

Each time the format begins, the same thing happens.

What can I do or should I do?

Response:

Hi there,

if the disc is recognized as Multi media this could be caused by a wrong usb cable, did the cable come with the external storage device or is it a different cable? If for example a USB 2.0 cable is used the external storage drive won't be recognized
properly.

Also be sure to check if the console is fully updated and also try a different usb port on the console.

and to be sure please try the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/xbox-one/console/power-cycle-console

Let us know the results