Xbox one won't power on

Well, my issue is weird.

I don't know what to send back in to Microsoft. sometimes my Xbox works, and sometimes it doesn't. By not working I mean it wont turn on no matter what, and it's basically a brick.

My power supply is white when I plug it into the wall and when I plug it into my Xbox one it illuminates white then the light goes blank and the light turns off completely.

what's my issue, power supply or console? it sometimes works and sometimes doesn't.

thank you.

:)

 

Xbox won't power on

So I made the mistake of plugging my Xbox straight into the wall instead of my surge protector (my international adapters are too big to conveniently plug into the same strip), and when I plugged my laptop into the surge protector, I ended up dropping the
circuit breaker in the house. Everything that was protected was fine, but my box won't power on now. The light on the adapter brick doesn't come on.

Halp. What do.

 

Xbox won't power on

Luckily, there is some surge protection built into the power adapter block with the internal fuse, so your console should be fine.

However, the power supply is likely shot, so you'll need to get a replacement. The only way to get a replacement PSU is to contact Microsoft

here (use phone or chat).

Support Article: About the Xbox One Power Supply

 

This is definitely a problem and more than likely caused by a hardware issue. You should definitely set up a warranty repair for the console.

http://myservice.xbox.com/