XBox One won't play DVD

Hi,

You've said you've tried blu-ray discs and Xbox One discs but have you tried DVD discs?

Xbox 360 games are on DVD and my guess is that DVD won't play either.

The reason why they won't play is that DVD diode for reading these discs has failed. Other discs work because that laser diode is still working.

Try a DVD disc. If it does not work you'll need a repair.

I've even tried in an older Xbox one day one edition and I get the same problem. Other store bought dvds and Blu rays work fine. Netflix dvds won't play.

Hi,

Can you confirm if your console can read DVD discs?

Xbox 360 games are on DVD and Xbox One games are on Blu-Ray. The Xbox One's Blu-ray drive has a separate laser to read DVD's, if it has malfunctioned, Xbox 360 games can't be read and the digital download for BC games won't start.

To test this out, try playing a DVD movie disc. In all likelihood these films won't play and that will confirm drive malfunction. If this is the case you'll need your console repaired/replaced.

Thanks again - but this does not resolve the problem.

You’re welcome and thank you for the update. With the error code that please follow the steps below from Xbox Support:

“To resolve this problem, eject the disc and restart the Xbox One console:

Eject the Blu-ray Disc from the console.

1. From Xbox Home, with Blu-ray in the big application tile, move the focus to the Blu-ray tile, and then press the Menu button on your controller.

2. Select Quit. If "Quit" is not available, the app is already closed.

3.Press the Xbox button to open the guide.

4. Select Profile & system > Power > Restart console > Restart.

5. After the console restarts, reinsert the Blu-ray Disc.”