Xbox one won't play DVD!

peterpete48 · Apr 7, 2017

dvds are playing audio only. I just spent over $500 on a system that doesn't seem to work as advertised. Frustrating at best.

:)

MOSES 057 · Apr 7, 2017

please try a different disc. we can't play this one. (0x91d70001)

I've even tried in an older Xbox one day one edition and I get the same problem. Other store bought dvds and Blu rays work fine. Netflix dvds won't play.

Evo Fire · Apr 7, 2017

my Xbox one day one won't play most of my DVDs

My Xbox one won't play all of my DVDs there is some like transformers revenge of the fallen and the Simpsons movie and the count is up to 78 out of 100 DVDs that won't play it plays games blue ray DVDs and music cds also it will not play any of the home
movies that are on DVD the DVD codec needs fixed and the audio needs fixed to play 5.1 and 7.1 surround sound

Phantom Bruiser · Jul 3, 2017

I have two Ones, neither has EVER played a DVD. It's a known issue that they don't seem concerned with fixing. I've tried over 300 discs. All correct region, mastered discs, discs that play in a 360 and PS3 just fine, and support says "it must be your discs
that are the problem".

Obsessive Power

Hi,

You've said you've tried blu-ray discs and Xbox One discs but have you tried DVD discs?

Xbox 360 games are on DVD and my guess is that DVD won't play either.

The reason why they won't play is that DVD diode for reading these discs has failed. Other discs work because that laser diode is still working.

Try a DVD disc. If it does not work you'll need a repair.

MOSES 057

I've even tried in an older Xbox one day one edition and I get the same problem. Other store bought dvds and Blu rays work fine. Netflix dvds won't play.

Obsessive Power

Hi,

Can you confirm if your console can read DVD discs?

Xbox 360 games are on DVD and Xbox One games are on Blu-Ray. The Xbox One's Blu-ray drive has a separate laser to read DVD's, if it has malfunctioned, Xbox 360 games can't be read and the digital download for BC games won't start.

To test this out, try playing a DVD movie disc. In all likelihood these films won't play and that will confirm drive malfunction. If this is the case you'll need your console repaired/replaced.

OverwatchBabe

Thanks again - but this does not resolve the problem.

Francia J.

You’re welcome and thank you for the update. With the error code that please follow the steps below from Xbox Support:

“To resolve this problem, eject the disc and restart the Xbox One console:

Eject the Blu-ray Disc from the console.

1. From Xbox Home, with Blu-ray in the big application tile, move the focus to the Blu-ray tile, and then press the Menu button on your controller.

2. Select Quit. If "Quit" is not available, the app is already closed.

3.Press the Xbox button to open the guide.

4. Select Profile & system > Power > Restart console > Restart.

5. After the console restarts, reinsert the Blu-ray Disc.”

Xbox one won't play DVD!