Xbox One won't play discs of any kind!!

Hi everyone,

I have bought a Xbox One with Forza Motorsport 5 and for my surprise the console won't play discs because i tried to play music from a music cd or a dvd movie and nothing happened so I'm very very sad with this because i paid a lot of money and now nothing!!

I'm from Portugal and I bought it in Spain because in Portugal isn't available now so I want to know if Microsoft Portugal can handle this or I have to go to the store in Spain and exchange the XONE to a new one??

Thank you

:)

 

Xbox one

Hi my xbox one won't read discs of any kind

 

Xbox One doesn't play DVDs but will play Blu-rays. Anyone else have this problem?

The strangest thing. My OG Xbox One will play Blu-ray discs just fine. I've watched plenty of Blu-ray movies on it plus I've played many of my Xbox One games on it too (witch are on Blu-ray discs too). Unfortunately when it comes to DVDs, the One won't play
them. Usually I wouldn't give a thought about it because I no longer have any DVDs and have no need to watch a DVD movie but the fact is that I cant access any of my Xbox 360 games either because those are on DVDs. Kind of strange and I'm hoping I can get
a fix because I have allot of 360 games on discs that I can't play because of this problem. Any help would be greatly appreciated.

TL;DR: Xbox One will play media on Blu-ray discs (Xbox One games/Movies) but won't even read DVDs (Xbox 360 games) witch means I can't play any BC games.

 

Apologies you got a bad unit. easiest and quickest would be to exchange with retailer. Good Luck.