XBox One Won't Play Blu-ray Disc Recordable Erasable (BD-RE) Discs

My first xbox one would play games. It would not work with any blu ray movies or dvd's. Error message 0x97d001? The error message would just flash on the screen with only way to stop it would be to turn the console off.

My current console now plays games, commerical blu ray movies and dvds. It will NOT play bdmv blu ray movies that I created on BD-R or BD-RE disc. It is something Microsoft choose to do. (the disc play on Sony's Playstation PS3 and PS4). I wish Microsoft
would "allow" the bd-r and bd-re disc to work!!!!!!!!!!!!!!!!!!

Hi,

it won't be a software problem. The reason is because the Xbox One's Blu-Ray drive actually has two laser diodes, one for reading Blu-Ray Xbox One discs and movies and another to read Xbox 360 and DVD movie discs.

Essentially the laser that reads BD discs has failed and it's not something you can repair yourself.

Sorry about that.

I take it Blu-Ray disc movies are working okay? Have you tried many of the ones you own? Games are detected?

Bear in mind that the Xbox One S, One X and the current Series X actually have two lasers, one for reading DVD discs (including Xbox 360 discs) and one for reading Blu-Ray discs, which also includes Xbox games as they are also on BD-Disc.

If the DVD laser is giving out, it won't read certain DVD discs, and this is likely the reason for the issues you are experiencing. This is also why Blu-Rays and Xbox One games are not effected. There is nothing wrong with your DVD's, it's the console's optical drive that is faulty.

Ok, check out the Disc & Blu Ray Settings to ensure everything looks ok

support.xbox.com/.../disc-blu-ray-settings

Check or uncheck (as needed) Enable BD Live and then Clear Persistant Storage to see if that improves for you.

Its a dvd

Nope, not quite right.

Original Xbox - DVD

Xbox 360 - DVD (or more specifically, DVD-9).

Xbox One - Blu-ray

Xbox One S and X - UHD Blu-ray drive, but games still on standard Blu-ray.

Scarlet will have a UHD BD drive so that can still play all formats of movie discs. Likely that games will be on 100GB discs.