xbox one won't load past the first xbox splash screen

Hi! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

So the first thing we need to do is check and see if you can bring up the Xbox Startup Troubleshooter. Try doing this for me:

Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button and the EJECT button, and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please select reset then keep games and apps. No worries, no games will be removed, just sign back in using the right account.

I hope this helps. Feel free to ask back any questions and keep me posted.

my Xbox wont le me get past the grey loading screen. and when i disconnect the wifi and start the xbox back up, it does the splash logo and freezes on a black screen

if the splash screen is the leading screen then no he cannot get past this, clicks on it to load and it flicks back to home screen

Uninstalled and reinstalled, turned off and unplugged the xbox, and titanfall still won't get past the main load screen. Stays there for about 10 seconds, then back to the xbox one home screen.

I have it downloaded but the game won't load beyond the character creation, it just cycles an endless loop of the same splash screen.