Xbox One | won't let me sign in or add a new profile

i tried it and didnt work. Also took xbox to a friend’s house to use their network. Did not work. We also used our cell phones as hotspots and did not work.

Check your network connection. You may need to power cycle your network hardware to reestablish a connection to your ISP and then XBLive.

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am sorry you are experiencing this issue when logging into your Xbox Series X.

Please try to restore your Xbox Series X to factory defaults, doing so may fix this error.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in responding. I am just a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Kind regards Tadeu

I am playing on Xbox one it won't let me sign into my profile so I removed it now it won't let me download it

The xbox one x won't let me add an account, and neither will my 2 old xbox ones. All do the grey screen.

The old xboxes say the new update went through. The xbox one x says the same, the update happened the same time my xboxes stopped letting me add my profile. Does that mean all 3 will need this offline update?