Xbox One won't let me add an account

Discus and support Xbox One won't let me add an account in XBoX Games and Apps to solve the problem; Hello! For the past couple days I've had lots of issues with my Xbox OneS. First it would randomly log me out of my XBox Live Account, every couple... Discussion in 'XBoX Games and Apps' started by CASSANDRAM_283, May 6, 2020.

  1. CASSANDRAM_283
    CASSANDRAM_283 Guest

    Xbox One won't let me add an account


    Hello!

    For the past couple days I've had lots of issues with my Xbox OneS. First it would randomly log me out of my XBox Live Account, every couple minutes I'd get bumped. No app would work including Netflix, Hulu, Spotify, etc. I checked my internet connection
    and that is fine, have tried various different power cycles and even a reset. I deleted my profile to try to add it back on to see if that fixed the issue but now it just attempts to load when I use the Add New option and then I get a grey screen with no error
    message what so ever. I'm kind of stuck. Any ideas?

    I have tried all of the advice given in a similar thread I found: https://answers.microsoft.com/en-us...-sign-in/2631bfc3-3fba-4bed-a970-7f7b393254ef
    and the issue still is not resolved.

    :)
     
    CASSANDRAM_283, May 6, 2020
    #1
  2. US Scudi Win User

    Xbox One won't let me add an account

    Im so sorry about this issue! Please keep us updated on your status. We got to work together as a team at Xbox. Who knows somebody else can be having the same issues! Goodluck
  3. CASSANDRAM_283 Win User

    Xbox One won't let me add an account

    Thanks for the response.

    I do have an open NAT currently. My connection is wireless but I have tried wired as well and it didn't change anything.

    It may be an Xbox live issue but I couldn't find anything related to outages, etc. so I was hoping it was something I could fix until it's fixed I basically have a glorified DVD player, lol. Vague is correct for sure.
  4. US Scudi Win User

    Xbox One won't let me add an account

    Hi Cassandram,

    It seems like your on top of your game connection wise. But id still take a look into it.. I know you have probably tried a lot of different things. And understand your frustrations. Is your NAT open? Are you playing wired or wireless? If you are wireless,
    your connection could be dropping out for a second that kicks you off.

    The next idea is maybe Xbox live is having issues. Various problems have been occuring. My friends have reported this grey screen circling forever loading when trying to purchase content from the store. If it is Xbox's side im sure their team is working
    very hard to find a solution. In the mean time hang in there buddy. Problems like these can be so vague.. :/
  5. CASSANDRAM_283 Win User

    Xbox One won't let me add an account

    And now I got an error code of: x0x80a4001b

    Giving up for the night and seeing if it fixes itself in the morning if it is a Live issue.
  6. Francia J. Win User

    Xbox won't let me add account

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    If this is happening with multiple devices this may mean that it's an issue with your network connection. Have you tried using a different network connection such as a mobile hotspot? If not yes, please try it out.
Thema:

Xbox One won't let me add an account

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