Xbox One Won't Fully Turn On.

Asphyxia z · Oct 22, 2015

Hey,

I'm obviously in the preview program and when I went to turn my Xbox One on, my tv says "no signal", looks like its going to show my xbox starting up like it normally does, but then quickly goes back to "no signal". It sounds like my Xbox is cycling inside
and it just won't start up completely. My xbox is two weeks out of warranty and Halo 5 comes out on Tuesday. Is there a way that I can have them fix it for free because I'm in the preview program?

:)

simply0swag · Oct 22, 2015

Xbox One won't turn on?

I returned home from college about a week ago and tried to turn on my Xbox One, and it failed to start. I did some research, and was lead to believe that it was an issue with the power supply - I would turn the Xbox on, the button would light up, and the
console would play the "On" sound. However, instead of a solid white, the light on the power brick would blink orange and white. This would be also accompanied with some intermittent humming/buzzing from the power brick. This would happen for a few seconds
before stopping completely.

I tried "hard resetting" by holding the power button for 10 seconds, and I also replaced the power supply entirely, none of which helped.

The last time it worked for me was shortly after Thanksgiving - I updated the console and actually left to go back to school before it finished - maybe it shut down mid-update? Or the update itself caused this problem?

But yeah, my main question is, having already replaced the power supply, is this definitely a hardware issue or did I miss something? And if it IS bricked, what can I do? I tried registering the console on the Xbox website - that didn't work, and any warranty
is probably expired by now anyways.

Thanks so much

ChiefJoboo · Oct 22, 2015

xbox one won't turns on

First, unplug the console for 10 seconds and then plug it back in to reset the surge protection in the power supply (internal or external).

If that does not work you may need a repair of your console for a failed power supply.

See here for more info:

Xbox one Original:
https://support.xbox.com/en-US/xbox-one/console/reset-power-supply-solution

Xbox one S or X:
https://support.xbox.com/en-US/xbox-one/console/console-wont-power-on

Asphyxia z · Oct 22, 2015

I can't seem to edit my post anymore, so I tried unplugging my external hard drive, and my xbox booted, but as soon as I plugged it back in, it cycled the console and said there was no signal. I have all of my games saved to my external drive, what do I
do?

Kenny H. · Oct 31, 2018

Hey there! To minimize confusion because troubleshooting may be different for preview updates than regular versions, you'll want to post this, and everything else preview related in the preview forums (forums.xbox.com/.../default.aspx).
This will also ensure that the proper team sees your post and can help you out. Also, make sure you look at the list of known issues to see if there is a workaround.

If you haven't already, be sure to report any issues via the preview app on your console, so that all relevant data gets reported to Microsoft.

SimonMay4

Hi XBF Leo G,

Thanks for your reply - I have tried all the troubleshooting suggestions that I can find with no luck, so I have sent the console in for repair.

Thanks Simon.

AquarrzSudnnym

Plug the console into a separate wall power socket.

If you're using a power board with other devices connected, the console will not get the power it requires to operate.

Senpai Soul

Probably a problem with you xbox one s power source most likely gonna to send it In

SimonMay4

Plug the console into a separate wall power socket.

If you're using a power board with other devices connected, the console will not get the power it requires to operate.

Thanks AquarrzSudnnym for your help - I have tried this and the console is plugged straight into the wall outlet but no luck. Do you know if the HDMI cable needs to be plugged in for the console to turn on?

XBF Eladio M

Thank you for taking the time to reply to this thread, and informing us on what your determined to do in order to get this resolved.

As there is no further information that we can provide to you on this matter, Simon, we will now be locking this thread.

If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

Thank you for being part of the Xbox Family and we wish you a wonderful day.

Xbox One Won't Fully Turn On.