Xbox One won't display on TV

Sylux95 · Sep 10, 2015

I was playing Dark Souls 2 earlier when I got an on-screen window telling me that I had an issue with saving the game, and that I had to clear the 'local saved game cache'. I did this before and everything started up fine. So, I hit the 'Clear cache' option
and when it's done it resets the console so that it could re-sync the data. Well, it turned off, but never turned back on.

So as anyone else would do, I hard reset it (because tapping the power button did nothing) and when I would power it back on it gave me a "No Signal" message in my TV, which is a HD Vizio, so I'm connected through an HDMI. I even tried booting up in the 'Low
Res mode' to no avail. I swapped cables and what not, unplugged wires, and even used a different XBONE which worked fine. I know it's a console issue and not a TV/wire problem. This sucks cause I was approaching the end of the game and there's good DLC next
week.

My controller also won't stay connected. It'll power up the console, but no more. I have a second controller which also does the same even after removing adapters and connecting it with a USB cable and disconnecting it.

The only options I have is to send it in and wait 3-5 weeks to fix it, or have them send me a new one and pay $15 and send them mine. I'm hoping there is a way around this as I would rather stick with the one I have now.

:)

Mister Maka · Sep 10, 2015

Xbox won't display anything on my tv

Hey there WindyManAI.

Have you had a chance to try a different HDMI port on the TV or even test on a different television to see if there's a change? If you're still having issues with a different TV even after resetting video settings, a repair/replacement is going to be your best
option. Let us know how it goes

WindyManAl · Sep 10, 2015

Xbox won't display anything on my tv

So,

I came to play my xbox, as we all do, and the xbox wasn't registering with my tv. Tried new HDMI cables and on a different tv with no luck. Power cycled my xbox, still no luck. Attempted resent using power, eject and bind buttons again with no luck. Also
attempted offline update with no luck. Anyone got any ideas?

Cheers!

BetaKool4502 · Sep 10, 2015

Sylux,

I would try these steps to get the TV display working. I would also recommend using a different TV cable. support.xbox.com/.../tv-or-monitor-screen-is-blank-while-connected

If this doesnt work you may have a hardware failure on your xbox and would recommend contacting support at
support.xbox.com/.../contact-us to get warranty repair done.

I hope this helps!!

PaigeRussell

Unfortunately that did not work. The screen is indicating its not even plugged into the TV (saying the hdmi isn't connected) but the cord is fine and works with other devices.

PaigeRussell

Yes, even triple checked everything

XBF Mohammed C

I would highly recommend checking the points mentioned here: Troubleshooting a blank TV screen or monitor while your Xbox is on | Xbox Support

Just a Volunteer

Have you used the TV remote SOURCE button to select the correct HDMI input, e.g.

HDMI 1, HDMI 2 that your console is connected to?

XBF Javier R

Hello Mark,

We understand that you're experiencing an issue concerning the lack of a visual from the Xbox One X console.

We do recommend following our troubleshooting a blank TV screen or monitor while your Xbox One is on
support article for direct assistance with this issue directly.

Try following this and let us know if this works.

Best wishes!

Xbox One won't display on TV