Xbox One wont connect wireless to BT hub 5

What Country/State/Province do you live in? ::England/South Yorkshire/Doncaster::

Modem brand & model number: ::BT Home Hub 5/ BT Home Hub 3::

Router brand & model number: ::BT Home Hub 5/ BT Home Hub 3::

How many consoles do you have connected to this router? ::1::

Wired or wireless (for each console): ::Wireless, tried both routers::

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? ::White Ex adaptor::.

Things you have tried: ::I have tried connecting using 2 routers, Home Hub 5 has fibre broadband connected, Home Hub 3 has copper broadband connected and is in the same room as my Xbox::

Is UPnP Enabled? Yes/no/Unknown :: Unknown ::

Do you have a NAT error? If so, what is your NAT type? ::Unknown::

Any Error Codes you encounter: ::You have been disconnected from XBox Live::

Who is your ISP(Internet Service Provider)? ::BT::

Hope this is helpful. I don't have the error code at the moment but will update once I'm playing the game. Thanks for your assistance

I'm using the black bt hub the lastest one and my xbox is a slimline one with the built in wireless. They in different rooms so wired connection isn't really possible

well I rebooted the BT hub 5 and it worked for about 30 minutes wireless. It lost its connection and then when I went to set up a wireless connection, it couldn't even find the hub, then got the message that there was a problem with the wireless in the ONE.
Restarted again and it logged in first time.

It is so frustrating as it is not the same thing every time.

I did talk to support and they were not the best.

How do you change the channel for wifi ?

Greetings Vittovo!

If you're using the Kinect with your Xbox One, Please go ahead and unplug the Kinect (with your console turned off), and try once again to connect your console wireless to the BT Home hub 5.

For future reference: Please use the Xbox Preview Program forums.

Hello Gearard McG and KPR99,

Please let me know if this information works for a resolution.

If you've got a BT Home Hub 4 or Hub 5, you may get an error message when trying to connect your Xbox. Here's how to fix it:

1. If you have an older type Xbox, check that your wireless adapter is plugged in correctly (shown below left). If you have a newer type of Xbox (shown below right) then you have wireless built in as standard.

2. After switching your Xbox on, you will see the main Xbox dashboard page

3. Press up on your controller and scroll right until you get to "settings", then press down to the "System" icon and press A

4. Highlight “Network Settings” and press A

5. Scroll right until you highlight your hubs network name and press

6. Enter your hubs wireless password and select “Done”

7. The Xbox will then attempt to perform a network test. You may be warned that this will sign everyone out. Select “Yes” and the test will start

8. The Xbox will then test your connection, once the Network Status shows as connected press Press B on your control pad to finish the set-up

If you’re struggling to set up your games console, BT Tech Experts can help

BT Tech Experts is a chargeable service available 365 days a year

If that does not work it may be an idea to visit the BT Tech Experts page at:

www.productsandservices.bt.com/.../displayTopic.do

Alternatively there is a YouTube Tutorial

http://www.youtube.com/watch?v=q_47x7pv1Ow

More technical information:

Problems connecting your Xbox wirelessly to the BT Home Hub 4 or Hub 5

When trying to connect your Xbox to the BT Home Hub 4 or Hub 5 you may see this error:

"There is more than one network in range that has this SSID, please change your router SSID before proceeding"

Because the BT Home Hub 4 and Hub 5 are dual band, they broadcast two SSIDs with the same name. As the Xbox was released some years ago, it wasn't set up to deal with this type of dual band wireless connection.

To connect your Xbox wirelessly, you'll need to change one of the SSIDs first. Here's how:

(bt.custhelp.com/.../L2F2LzEvdGltZS8xNDEwNjE4OTY2L3NpZC9GMUVtbmkybQ%3D%3D)

1. Access the Hub Manager on your computer by typing api.home into the address bar of the internet browser, then click Advanced Settings

2.Next enter the Hub Manager admin password (found on the Hub settings card at the back of the Hub) and click OK

3. Click Continue to Advanced Settings

4. Click Wireless

5. From here you can change the SSID name being broadcast. In this example here we've added 2.4GHz at the end of the name to easily identify this as the 2.4GHZ band. But you can change the name to anything you want. In the Wireless SSID section enter a new
name and click Apply

6. Click Yes for the changes to be applied

7. Now you've changed the SSID, you'll need to reconnect any other wireless devices you've previously connected

You should now be able to connect your Xbox to your Hub 4 or Hub 5. Here are instructions if you need:
bt.custhelp.com/.../11248

I hope you two and others who are also getting this problem get this resolved as quick as possible, please let me know you get on.

Regards,

Daniel