Xbox one won’t connect to wireless WIFI (AT&T)

Hi there EJMoreno.

We would be more than glad to help out with the connectivity problems that you are running into. When you are connected to your network, Have you tested your network to see if there is any error messages, Nat issues, or low wireless signal to the console?
Click on the following links and follow the steps to troubleshoot this problem.

• Network settings on Xbox One
• I get an error message when I run the 'Test multiplayer connection' on Xbox One
• I get an error message when I run the 'Test network connection' on Xbox One

Give this a try and let us know if it has helped.

Thankyou for the response, I have other things connected to my WiFi and are having no issues with them so my WiFi is on and working, I even pulled out my Xbox one and it’s having the same issues, I’ve reset my Xbox series s, and It won’t even let me finish the setup stages because it just simply won’t connect.

It’s an Xbox One console and yes it does display my wireless network’s name but it won’t connect with it. No codes or error messages come up. It just says it can’t connect to my wireless network and to try unplugging my router/modem for 30 seconds and
then plug it back in which I have done several times and it still won’t connect.

Dear KjaeBNS,

Here are options.

1. Rerun the Network Connection Test
2. Power cycle your console and network hardware
3. Disconnect third-party headsets
4. Make sure that the router is broadcasting the correct SSID
5. Confirm the WiFi password
6. Check for other wireless interference
7. Check for MAC filtering
8. Change the wireless channel
9. Check the wireless channel width
10. Check for low wireless signal
11. Test your connection in another location

I tried that and it is still showing that it won’t connect to the wifi