xbox one won't boot

SkiFreaky · Dec 11, 2016

Display doesn't come up, can't reboot, need to register to try and return for repairs, can't register, keeps telling to try again later. Bought thru amazon. Microsoft tells us on the phone they can't help with repairs since it was bought thru Amazon

:)

ZestyTS724 · Dec 11, 2016

Xbox One Won't Boot Up

While updating my Xbox One, it started taking a while and told me that it ran into a problem, so I restarted it. It took a while, like an hour until the Xbox green loading screen even came up, and when it did it stayed on that screen for a few hours before
telling me it couldn't boot. I went ahead and followed the steps for the system updates solution but that didn't help at all. I tried resetting to factory
defaults, but that doesn't help. I called support and they told me it would be 150 dollars to fix, but at that point it would be silly to not just buy a new one, but it just feels wrong putting money into a system that barely lasted me two years (it's two
months outside of warranty). I have fixed Xbox 360's myself back when Red Ring's where no longer covered, I've also fixed PS2's and PS3's. So I'm more than okay with cracking this device open to fix it myself if it's a hardware issue. So, what are my options
to fix this system?

Edit: Forgot to mention the error and the OS Version:

System Error: E102 10020C02 8007045D

OS Version: 14393.1065.amd64fre.rs1_xbox_rel_1608.160927-1900

G0nz0UK · Dec 11, 2016

Xbox One won't boot (no signal)

Hello,

My sons Xbox suddenly won't boot up, it just connects say no Signal to the TV. The light on the Xbox turns on and the power supply has a solid white light too. What I have tried so far:

Tried the reset using by holding the power button and eject, it never get's to the second ding.

Left the power out for a few hours.

Different HDMI

Different TV

Move it into his brothers room who has an Xbox One and tried his TV and power supply.

I guess it's a repair job with Microsoft and it's out of warranty or buy another?

Thanks

Miss Ghidorah · Dec 12, 2016

Hi SkiFreaky -

Sorry to hear that you're having issues with your Xbox One. Let's have you read through the troubleshooting article outlining

Xbox One console won't turn on.

Please let us know how it goes!

yongqiaochen

It looks like my console needs repairing. Thank you very much.

yongqiaochen

First of all, thank you very much for your help. I tried the method you said, and the power supply is normal. Looks like the console is damaged. Thank you again.

Joc Holliday

If the console is still under warranty you will need to send it to be serviced. Device Service and Repair

ChiefJoboo

First, check this page to see how to reset the power supply's surge protection:

https://support.xbox.com/xbox-one/console/reset-power-supply-solution It involves taking out the power cable from the console and power supply for 10 seconds at least.

If your power supply is fine please try the following:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds. Plug the power cord back in.

2. Press and hold the BIND button (for connecting controllers) and the EJECT button (located on the front of the console), and then press the Xbox power button on the console.

3. Continue holding the BIND and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. Note If you don't hear two power-up tones after 15 seconds, it means this failed. Likewise, if you hear any “power-down” chirps,
that also means this failed.

4. You can release the BIND and EJECT buttons after the second power-up tone. When the console restarts, see if you can press "continue" or if you did that and it still won't boot, please select "troubleshooting" and then "factory reset keeping games and
apps."

-------------------------

If you can't get the console to boot and the power supply is fine according to the troubleshooter up there I provided, please try another power supply if possible, from a friend perhaps, and if still nothing and both power supplies are operating fine, your
console will need to be repaired as it is damaged.

Please register your console for a warranty repair here:
https://support.microsoft.com/devices

And out of warranty repair is usually around $135 USD for the original Xbox one.

ZombieJesterCOE

If the steps that Chief supplied to you don't work I would highly recommend starting the repair/warranty process. Sounds like you might have an internal problem.

xbox one won't boot