Xbox One Won't Boot and Can't Access the Troubleshooting Screen

Discus and support Xbox One Won't Boot and Can't Access the Troubleshooting Screen in XBoX on Consoles to solve the problem; Short Version: The bind+eject method of accessing the startup troubleshooting screen does nothing so I can't factory reset my Xbox meaning every time... Discussion in 'XBoX on Consoles' started by DecTheWalls, Jun 23, 2018.

  1. DecTheWalls
    DecTheWalls Guest

    Xbox One Won't Boot and Can't Access the Troubleshooting Screen


    Short Version:

    The bind+eject method of accessing the startup troubleshooting screen does nothing so I can't factory reset my Xbox meaning every time I turn it does nothing for 10 minutes then freezes on the green startup screen for eternity.

    Long Version:

    I've been troubleshooting my Xbox One the last couple days. At first I got stuck on the startup screen. I just tried power cycling the console. After that I couldn't even access the startup screen, it was just black. Then after a
    few more attempts it went from being black to not outputting any signal at all. Everything I read told me to access the troubleshooting screen to do an offline update or factory reset. It all said to hold down the bind and eject buttons, then press the on
    button while still holding the other 2 buttons, after 10-15 seconds I'd hear a second startup beep. I never heard the beep. I've attempted this (and the one where you just hold the eject and power buttons) at least 50 times and it never responds any differently.

    After a while I read that if you leave the Xbox on the blank screen for 10 minutes it can go to the startup screen again and run properly. I tried this and instead of going to the startup screen it gave me an error message (E105). It then went to the troubleshooting
    screen. I attempted an offline update several times and got a different error message (E101). I figured at this point I'd try restarting one more time as I really don't want to lose any save data by reseting to factory defaults. I assumed this would either
    work or continue to give me an error message and then take me to the troubleshooting screen but instead it now takes me to the startup screen every time and just freezes. I want to reset the Xbox to factory settings but I can't access the troubleshooting screen
    to do it. Again, I've tried at least 50 times to do the bind+eject startup and nothing is happening. I'm completely out of ideas as literally the only thing I can get the Xbox to do is freeze on the startup screen, I'm never given any option to do anything
    else.

    :)
     
    DecTheWalls, Jun 23, 2018
    #1
  2. dup0c95902a-3097-4289-a9aa-403eece0b681
    dup0c95902a-3097-4289-a9aa-403eece0b681 Guest
    Xbox wont boot past the first screen

    My Xbox one won't go past the green screen can anyone apply some help please I wanna play my one but I can't cause this stupid green boot up screen
     
    dup0c95902a-3097-4289-a9aa-403eece0b681, Jun 23, 2018
    #2
  3. Evankovich406
    Evankovich406 Guest
    TRIED TO PLAY 360 GAMES. SYSTEM FROZE THEN CRASHED!

    My xbox won't even boot since the last update. Can't access forums says group not found.
     
    Evankovich406, Jun 23, 2018
    #3
  4. J chen1 Win User

    Can't Access to Troubleshoot screen

    Hi Jose,

    this issue not resolved yet. because I can not get in the troubleshooting screen what I need. Xbox tech support still not respond back to me how can I get in the troubleshooting screen. the step i been following is not working for me. :(
  5. J chen1 Win User

    Can't Access to Troubleshoot screen

    Thank you so much for the reply, Jose, very much appreciated! I did contact Xbox technical support and they recommended to manually Offline System Update file OSU1. unfortunately I can't access / get into the Xbox Startup Troubleshooter.

    1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
    2. Wait 30 seconds, and then plug the power cord back in.
    3. Press and hold the Pair button (located below the Xbox button on the console) and the Eject button (located on the front of the console), and then press the Xbox button  on the console.

      Note The Xbox Series S and the Xbox One S All-Digital Edition do not have Eject buttons. You can bring up the Xbox Startup Troubleshooter on this console by holding only the Pair button (steps 3 and 4) and then pressing the Xbox button .
    4. Continue holding the Pair and Eject buttons for 10-15 seconds.
    5. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone.
    6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
    I following these instructions and step by step and no luck for directly to the Xbox Startup Troubleshooter


    [​IMG]
  6. Jose Martinez_22 Win User

    Can't Access to Troubleshoot screen

    Hi J C,

    I'm Jose, in your prompt there's no need to thank me since it's always a pleasure for me to be able to help you or try to guide you so that you don't end up
    adrift and without an answer. It's better that than nothing. Nevertheless, I regret that the information and steps I provided were not helpful.
    Still, I'm glad you found a solution to your problems and received a prompt response. Without further ado, good luck, and my best wishes.

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

    Best regards,
    Jose.
  7. Jose Martinez_22 Win User

    Can't Access to Troubleshoot screen

    Hello J C, my name is Jose, and I would be happy to help.

    I'm sorry for what you're going through, undoubtedly something unpleasant. I'm also a gamer and consumer of content, in addition to being a player, so there might be an issue with the method you're using to access the troubleshooting screen. Here are some alternative suggestions you could try:

    Power On and Off Method:
    Try completely turning off the Xbox One. After turning it off, wait a few seconds and then turn it back on. Sometimes, this method can directly lead to the troubleshooting screen.

    Power Reset:
    Disconnect the power cable from the back of the console and wait at least 10 seconds, or preferably 1 minute, before reconnecting it. Then, turn on the Xbox One. This process may force a complete restart and allow access to the troubleshooting screen.

    Xbox Controller:
    Try connecting an Xbox controller to the console using a USB cable. Then, press and hold the Xbox button on the controller to turn on the console. Sometimes, this can help access troubleshooting options.

    If none of these methods work, it may be necessary to contact Xbox technical support for specific assistance with your situation.

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

    Best regards,
    Jose.
  8. Jose Martinez_22 Win User

    Can't Access to Troubleshoot screen

    Hi J C,

    I am Jose. In your prompt response, I sincerely regret that the steps I provided were not helpful. I hope to be of assistance in the future. I will make sure to research more to provide better support in the future for you and others in need. In this case, I can tell you with certainty to keep insisting, both through technical support and their social media channels where they tend to be very active. Be patient, stay firm, remain cordial, but express your frustration and explain clearly what you are experiencing. Without further ado, I wish you luck, and I hope you manage to resolve your issues.

    If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

    Best regards,
    Jose.
Thema:

Xbox One Won't Boot and Can't Access the Troubleshooting Screen

Loading...

  1. Xbox One Won't Boot and Can't Access the Troubleshooting Screen - Similar Threads - Won't Boot Can't

  2. Xbox won't fully boot

    in XBoX Games and Apps
    Xbox won't fully boot: My Xbox is stuck on the green Xbox screen and then nothing 230e5b74-c32b-4999-b969-7b3180de2386

  3. Game won't boot, gives offline error message even though I am online

    in XBoX on Consoles
    Game won't boot, gives offline error message even though I am online: I'm trying to boot up Planet Coaster 2, a game I brought from the Microsoft Store. Yesterday it was working fine, however now when I try to boot it up, it gives the error: For this game, you need...

  4. Computer won't turn on secure boot

    in XBoX Games and Apps
    Computer won't turn on secure boot: I enabled secure boot, it won't turn on ;-; 438b46ab-dc02-45cf-81cc-4d14e2a35ee1

  5. Lenovo Legion Y530 Laptop Won't Boot Up

    in XBoX on Windows
    Lenovo Legion Y530 Laptop Won't Boot Up: As the title says, my 4-5 year old laptop wont boot. I have an external monitor and it says "no video connection". I was playing rust a few days ago, when my game froze up and audio started...

  6. My Xbox S series froze during play and not won't boot

    in XBoX on Consoles
    My Xbox S series froze during play and not won't boot: During game play, the system froze and wouldn't turn off. I did a forced turning off and followed all the directions to reboot (including cleaning the unit of any dust). I only get the splash...

  7. Why won't ROBLOX boot up on my Surface Pro 7?

    in XBoX on Consoles
    Why won't ROBLOX boot up on my Surface Pro 7?: this has been a issue for me from the past 6 week and i have tried many things to fix it but none of them work is if there is a way to fix this issue can one of you tell me how the ways that i...

  8. Forza Horizon 5 won't boot

    in XBoX Games and Apps
    Forza Horizon 5 won't boot: I have tried almost anything and am willing to do whatever at this point. I have been trying for 4 to 5 months to play forza again, it works with cloud gaming, but when I boot it on my PC I get...

  9. MSFS2020 Won't Boot

    in XBoX Games and Apps
    MSFS2020 Won't Boot: Good evening, I've had MSFS2020 almost since launch and it's worked fine until about a half a year ago. The game will boot the launcher, close it, and never properly launch the game. Only way...

  10. Can't sign in on Xbox (beta) App and Gamepass games won't boot

    in XBoX on Windows
    Can't sign in on Xbox (beta) App and Gamepass games won't boot: Hi all. For a few days now, I have been unable to play newly installed gamepass games, they will either not boot (like Indivisible or Two Points Hospital) and either be stuck on a black screen or...