Xbox One wireless controller won't re-sync with console after Xbox Streaming

Hi,

One possible reason as to why you're encountering this issue is due to the updates for the controller's firmware and the Windows 10 device not properly installed. We recommend that you follow the steps provided on this

link on how to update your Xbox One Controller on Windows 10. Do this on both controllers.

After updating, kindly access this
link and follow the steps on how to power cycle your Xbox One console. Turn on your console, re-sync the controllers and check if you'll encounter the same issue. See

Connect a wireless Xbox One controller to your console for the steps.

Keep us posted with the progress. We'd be glad to further assist you.

Thank you for your assistance.

I have to state more clearly that the problem described above exists only when streaming and the two controllers are connecting to PC rather than directly connecting to the console. And such configuration did work well ever since streaming was born.

Sadly, before posting here, I have already check the controller firmware things using both Xbox Accessories app on Win 10 and Xbox console Settings, which all state that the controllers are updated, with firmware version 2.3.2381.0 .

Following your suggestion, I power cycled the Xbox one console, re-synced the two controllers to the console, then again re-synced to the PC (with Xbox Wireless Adapter), started streaming. But comes no luck.

I have also tried the Xbox beta app, same result. It seems that the issue is caused by the recent versions of Xbox App for Win10, because everything was fine a week ago.

Found it. https://support.xbox.com/en-US/xbox-on-windows/accessories/connect-xbox-one-controller-to-pc

Notes

• If the controller doesn't respond, try a different micro-USB cable.
• To use your Xbox Wireless Controller with your console after using it with a PC, you must re-sync the controller to the console. You can do this by using the wireless sync button or a USB cable. For details, see Connect
  a wireless Xbox One controller to your console.
• This information applies only to Xbox One Wireless Controllers. For help with other gamepads or joysticks or for information on configuring a specific game so that you can play it with a controller, refer to the manufacturer’s website.

Having a similar issue myself. Recently got 20th anniversary controller. My son changed the batteries and it won't work now. It'll turn on the console but won't control anything.

I synced it with my phone and it works. After that, I re-synced it with the console. It appears to sync, but no functionality. Won't show up as a connected device either.

Update: I just got it to work. Multiple re-sync attempts and leaving the console unplugged for about ten min.

That doesnt make any sense. Why would you design a bluetooth protocol on your own OS that didnt auto connect?

It should auto connect. My controller does.

The only time my Xbox One controller won't auto connect is when I've connected it to my gaming PC via USB to charge the battery. After this I have to re-sync the controller. But I only have to do this for the duration of the battery charge. My controller
auto syncs first time from Windows boot up.

The issue is that the controller has two wireless protocols. It does not use Bluetooth with the wireless gaming receiver, or when connected to an Xbox console.

If your controller won't auto connect then there must be something wrong with your Bluetooth hardware on your PC. Have you tried a Bluetooth dongle to test this out?

Hi There

Please try re-syncing your controller to the console. Guide below:

https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Sign in to your Xbox One with a personal controller:

https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller