Xbox One Wireless Controller randomly disconnects from PC

It is randomly disconnecting and doesn't connect again and I have the latest update. And it is not wireless. cord. and I use the pc, not the Xbox. And how do I update the firmware I don't understand how. Okay, I get it but the app says to connect an Xbox one
controller and nothing happens. I have a controller for Xbox 360 from GameStop.

Hi there Robin,

Thanks for reply and update on the issue with connecting the Xbox One controller on PC. I recommend to try the following article: Connect
and troubleshoot Bluetooth on your Xbox One Wireless Controller.

If the issue persists, try connecting the controller via USB to help update the controller on the PC.

Give this a try and let us know the results.

Hey there Robin,



Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.



Thank you again and have a great day!

Hey Crytal P,

im using now an other usb port and now everything works fine so i guess it was the port that caused it ? I dont know but thanks anyway.

Hey Brad,

yes i already tried the troubleshooter but with no luck. I used the controller with my old graphics card (Radeon RX 580) and didnt have the problem. I dont know if it has something to do with the card change or if its just bad timing.

Thank you.