Xbox One Wireless Controller on Windows 8.1 not working (cable)

Hi there MyMinefireLP,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with connecting the Xbox One controller to Windows 8.1. I recommend to check out this article:

How to connect an Xbox One Wireless Controller to a Windows PC.

Give this a try and let us know the results.

Hi XBF Crystal P,

as I wrote, the PC is not recognizing the controller as a Microsoft product. It is an "unknown device". Normally my PC downloads and installs any drivers immediatly but with this issue it is not and I can't download them through the driver Manager manually.

I do get the Windows Sound for plugging in a usb-device and for unplugging as well after 1 sec. If I remove the cable, the sound for unplugging is played again.

I understand, but the situation is that Windows 8.1 does not support the Bluetooth connection of Xbox controllers, if you want to stay with this OS you will have to purchase the wireless adapter or USB cable

Das bezieht sich auf die Nutzung des Elite 2 Controllers mit Windows 7/8.1 Betriebssystemen.

Eine Liste der nicht unterstützten Funktionen für Android und Windows 7/8.1 findest Du auf dieser Seite:

https://support.xbox.com/xbox-on-wi...ller-differences-on-windows-operating-systems

Beispielsweise kannst Du über den Xbox Wireless Adapter für Windows 10 oder via Bluetooth den Controller drahtlos mit Windows 10 Verbinden. Bei Windows 7/8.1 wird diese Art der drahtlosen Verbindung "nicht unterstützt".

Ebenso wird angeschlossenes Controllerzubehör (z.B. das Chatpad) nicht über eine Bluetooth Verbindung unterstützt. Über USB oder Xbox Wireless Adapter jedoch schon.

Über den Wireless Adapter und USB Verbindung kannst Du den Game Sound an den Controller und ein dort angeschlossenes Headset übertragen. Über Bluetooth kannst Du nur Sprach Chat an das Controller Headset bekommen. Und unter Windows 7/8.1 geht generell kein
Game Sound über den Controller.

[Translation]

The "not supported" functions are in regards to Windows 7/8.1 and Android.

A list of what is or is not supported is on this website:

https://support.xbox.com/xbox-on-wi...ller-differences-on-windows-operating-systems

For example, you can connect the Elite 2 Controller wireless via Bluetooth or Xbox Wireless Adapter for Windows 10 only on Windows 10. For Windows 7/8.1 that type of wireless connection is not supported.

Additionally connected controller accessories (e.g. the Chatpad) are not supported via Bluetooth. But are supported via Xbox Wireless Adapter.

You can listen to game sound through a headset connected to the controller only via USB or Xbox Wireless Adapter. But via Bluetooth only voice chat is supported. And on Windows 7/8.1 game sound isn't possible at all through the controller.

Thanks for your answer, would like it to wireless but I can handle it

Does all xbox one controller have an usb C port to be connected or some are wireless only ? (Sorry about all these questions but never had an xbox one controller between my hand)

And I found 2 link on microsoft website about wireless connexion here they are, but in french (i'm on phone can't find them in English) but here's the translation of interesting parts :

https://support.xbox.com/fr-BE/xbox-on-windows/accessories/xbox-wireless-adapter-for-windows-compatibility

"The wireless adaptator for windows 10 has been made to be used on windows 10 only. The old wireless adaptator xbox for windows works on device running windows 10, windows 8.1 and windows 7. "

That's where I heard about the "old adaptator"

And I just found this link :

https://support.xbox.com/fr-FR/xbox-on-windows/accessories/xbox-one-wireless-controller-differences-on-windows-operating-systems

This is line 1, 2 and 3 of the table :

"Fonctionality : usb wired connexion : works on windows 10 and windows 7/8.1

Fonctionality : connexion via wireless usb adaptator for windows : works on windows 10 and windows 7/8.1

Fonctionality : connexion via wireless usb adaptator for windows 10 : works on windows 10, doesn't work on windows 7."

So seems like there is 2 wireless adaptator and one of them seems to work on windows 7 but they don't precise if it's for xbow one or 360...sigh now you understand why i'm so lost, 3 versions of the controller, 2 different adaptator, many software update...I
know the best is to switch to W10 but I never had a single problem on w7 and would like to keep it as long as possible.

Thanks again !