Xbox One Wireless Controller bricked after Failed Firmware Update

Dear Support Team,



I decided to contact you regarding the issues I have with recently bought Xbox One Wireless Controller Plug & Charge Kit along with Xbox Wireless
Adapter designed to work with Windows 10 ver. 1607. I have chosen the device purchased after I noticed that my old nearly 5 years old Xbox 360 Wired Controller refused to work with my Lenovo Y50 laptop.

Before I even start let me explain that I consider myself a decent PC user with a good knowledge of updating most of the software, including drivers,
still well able to maintain various actions regarding the smooth performance of my workstation. Sorry to say then but with the update of your Xbox One Controller I found myself in a black hole so to speak like I would never imagined to be after using your
previous product for a good time.

Only yesterday I plugged in my new device to allow Windows 10 to find the essential drivers and give it a go. At that time I didn't even bother
to use Wireless Adapter, I just wanted to know how it works with the cable plugged in. It did work well by the time I launched for a moment your newly released Forza Horizon. But since I noticed that I was lacking the vibration on the controller, I followed
the information you have provided on your support page and I downloaded the Xbox Accesories App in order to let it run as smoothly as possible. As expected, I was promted to update the firmware and let it download itself. While having done so I've realised
the Xbox One Controller icon dissapeared from the notification area and the Xbox Accesorries App shut down. I thought It simply needed the reboot so I proceed with the restart. However after plugging the controller back and launching the Accessories App, the
controller couldn't been found even if it was plugged in, charging & both lights were switched on.

Thinking that it might be the issue with the wireless option, I decided to unpack the adapter and I tried to bind it with the controller. Again
following your support I let the lights become solild on both devices, but sadly it didn't change a thing and the controller remained unresponsive as it was before.

Then I started to proceed with various actions that should have worked but by the end of the day they didn't unfortunatelly. I tried to update
the drivers through the Devices window but was prompted with the answer the newest ones are already installed. I tried to roll back to different version of the drivers, downloaded the ones listed on Microsoft Catalog online for the 64-bit system version, but
still I was unable to get the controller to work properly. I googled the issue and found out one thread that Accessories App might cause the controller to soft-brick and I do believe that happened to me. I tried to look for solution to the problem but couldn't
find any. As you can imagine that made me quite upset because of the expenses I made worth nearly 100 euro.

My question is would you be able to provide me with basic software needed to run Xbox One
Wireless Controller so I could perform the factory reset? Sadly to say this I do not have the Xbox One Console at my disposal to let it update or back to the factory setting alone. I've read some threads
and it looks like it wasn't only me having this problem with the device that is supposed to running extremelly well with any PC with Windows 10 Anniversary Update.

It would be most welcome if you could provide me with any solution. I don't really have to contact the support but with this one I hardly see
any other option.

Just to let you know the driver registered under my Xbox Controller port is dated from 16th July 2016. I find it rather strange though that my
Xbox Wireless Adapter is described as above while my Xbox One Wireless Controller is only known as Xbox Peripherals.

If you need to know more about the issue, please let me know.

:)

 

Bricked controller

So my Xbox one controller was not syncing wirelessly and so when I plugged it in via usb, it prompted me to do an update. I started the firmware update for the controller but it failed at 46%. Now my controller is completely bricked. It just keeps flashing
but doesn't connect in any way. I have tried everything but it just won't sync.

 

DESPERATE for help !

for anyone with controller issues, this popped up in tonight's preview update.
A fix to address an issue for users who find their controller will no longer connect via a wireless connection, and only works over USB. If this has occurred to you, after taking this system update, you will be able to connect your controller via a USB cable and wait a few seconds before unplugging it. This will recover your controller and you will be able to connect wirelessly. It is expected that subsequent controller firmware updates will fail. This will be addressed in a later system update.