Xbox one wireless adapter syncing then controller turns off right away

Discus and support Xbox one wireless adapter syncing then controller turns off right away in XBoX on Consoles to solve the problem; I'm trying to use my Xbox one wireless controller adapter for my windows 10 PC and having issues. The controller and batteries are known good, they... Discussion in 'XBoX on Consoles' started by TheBrack, Jan 2, 2021.

  1. TheBrack
    TheBrack Guest

    Xbox one wireless adapter syncing then controller turns off right away


    I'm trying to use my Xbox one wireless controller adapter for my windows 10 PC and having issues.

    The controller and batteries are known good, they sync and work correctly on an Xbox one and verified has the latest firmware.

    When I press the button on the adapter and then on the controller to sync the buttons flash as they are communicating but then 2 seconds later the controller just turns off. I've tried different USB ports and just using a USB cable works.

    Is my adapter just trash? Model 1713

    :)
     
    TheBrack, Jan 2, 2021
    #1
  2. XBF Jasmine Z Win User

    Xbox One controller on Windows 10 drops out constantly

    Hi Adam,

    Thanks for reaching out to us here on the Forums!

    We know this is frustrating but want to help as best as we can. What type of controller are you using? Is it our standard wireless controller? Have you tried to change the batteries in the controller? Does it work wirelessly?

    To ensure you have the latest firmware for your controller and headset, see
    Update your Xbox One Controller
    . For more information, see

    Set up the Xbox Wireless Adapter for Windows
    . This adapter comes either by itself, or in a bundle with an Xbox Wireless Controller.

    Side Notes:

    • The Xbox Wireless Adapter for Windows may not be available in all markets.
    • When Airplane mode is on, the Xbox Accessories Radio is turned off by default. You will need to turn it back on if you want to use this function while in Airplane mode.
    • If the controller doesn't respond, try a different micro-USB cable.
    • To use your Xbox Wireless Controller with your console after using it with a PC, you must re-sync the controller to the console. You can do this by using the wireless sync button or a USB cable. For details, see

      Connect a wireless Xbox One controller to your console
      .

    Check out this information and let us know if you still have questions :)
  3. Jose IgnacioSánchez Win User

    Xbox Series X Controller can´t connect to Windows 11 (Except via Bluetooth)

    Ok, so the problem is solved now. Here are the steps I followed.

    - Uninstalled Xbox Accesories App

    - Uninstalled all Driver in the Device Manager related to "Xbox Controller" and "Xbox Wireless Adapter"

    - Unplugged the Wireless Adapter

    - Turn off Bluetooth

    - Turn off the PC

    - Reset the Xbox Series Controller pairing (Hold connect button for x seconds)

    - Turn off Xbox Series Controller

    - Boot the PC

    - Insert the Wireless Adapter -> Drivers are installed automatically

    - Turn on Xbox Series controller

    - Succesfully paired with the Wireless Adapter!!

    - Install Xbox Accesories App -> Controller recognized :)

    - Turn on Bluetooth

    Thanks for the answer, Kathy and sorry for the delay but life prevented me from answering earlier.

    The fact that running a simple troubleshooting routine solved it points at a software issue so I don´t expect to have this problem again.

    Hope this helps someone.
  4. Rostom L Win User

    Xbox wireless adapter choppy audio?

    Hi Lé!

    Sorry to hear about the issue. This is clearly not the situation I want you to be in.

    Please ensure you're within range (6 meters or less) of the adapter and it's in line of sight to the controller.

    Download and install Xbox Accessories app to check for your controller updates (controller must be connected using a USB cable).

    If you have some wireless devices or objects near or between your adapter & controller, try to turn them off or move away because they might interfere with the signal from your wireless adapter and controller.
  5. XBF Amber M Win User

    Xbox One Controller Does Not Connect to PC

    Hi Pierre,

    Thanks for reply and update. When attempting to connect, the Xbox button should flash until it connects and will then stay on until you turn the controller off or you leave it idle (the controller will then turn off). If you're experiencing it flashing again
    after it has been connected (but not idle), then its lost connection and is trying to re-establish connection to the adapter. As stated in that support article I linked

    concerning the wireless adapter
    , if the adapter doesn't respond after waking up your computer, it may be due to not having the Wake on Wireless turned on and you can manage that via the USB controller driver to ensure your controller also wakes up.

    I would recommend, if possible, that you try a different Xbox One controller (from a friend or family member if possible) to sync up with your adapter to narrow down if the issue lays with the adapter or with your controller itself. You also
    want to ensure that there are no other devices that may cause wireless interference with your connection to the adapter, since your wired connection seems to work well. For these two devices (controller & adapter) to talk successfully, they need the
    most unobstructed opportunity to do so.

    Should you try this, and determine that it is the controller, then you would need to request replacement, if the controller is still within warranty.

    Request an Xbox controller replacement

    Don't forget to keep us updated!

    I hope that this helps out a bit more.
  6. OCRyzen Win User

    Bluetooth Problems

    If the controller turns off, there is no controller postition sync for the Wireless Headset (Headset, wouldn't know, what controller it is for etc).. The communication Port, would turn off or close too..
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Xbox one wireless adapter syncing then controller turns off right away

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