XBOX ONE will not read any discs

Discus and support XBOX ONE will not read any discs in XBoX on Consoles to solve the problem; Unit has not been used for several months (6-9). Unit purchased Aug 2019. Used by grandchildren but due to COVID-19 they have not been here since early... Discussion in 'XBoX on Consoles' started by ArthurMount, Oct 5, 2020.

  1. ArthurMount
    ArthurMount Guest

    XBOX ONE will not read any discs


    Unit has not been used for several months (6-9). Unit purchased Aug 2019. Used by grandchildren but due to COVID-19 they have not been here since early January, the last time it was used.

    Will not read BLURAY discs or game discs. Error code of ox91D7000.

    Attempted Instant-On Power Mode reset per guidance on website. No help.

    What to do for next step?

    :)
     
    ArthurMount, Oct 5, 2020
    #1
  2. DENAz666 Win User

    Xbox One not reading any discs.

    Hey dude,

    Sorry to hear about your troubles, however there isn't much that we can assist with in this case :( As with any new gen of consoles, there are usually troubles with the first releases, sometimes you get lucky and nothing goes wrong, other times everything
    can seem to go wrong. My good friend had a lot of troubles with the 360, but his launch Xbox One has not had an issue at all, so i think plain old luck can play a big part in it :(

    Anyways, I hope you get it sorted

    Cheers

    Denaz
  3. Hordie Win User

    Xbox One not reading any discs

    Hi Xianlee,

    Sorry you're having issues reading discs. One thing to try is a hard reset. With the Xbox on, hold the power button down for 10 seconds. The Xbox will quickly turn off. After that, go ahead and turn the console back on (expect a longer boot time). Test your
    games / movies and see if they work.

    If that does not resolve the issue, then yes try a factory reset (link below). You will need to reinstall all your games but as long as you're online your game saves, and dashboard settings should be fine. if that doesn't work, then your console likely needs
    a repair. Please use the link below to start this repair process on your console.

    Xbox Factory Reset

    Xbox Repair Service Center
  4. Hordie Win User

    Xbox One not reading any discs!

    Hi MoistCytheria,

    Sorry you're having issues with your Xbox. There is no recall on Xbox parts regardless what other sites say. If support went through the troubleshooting, and from your description it does sound hardware related, your only option is a repair. See the link
    below to get it started. I understand it's less than desirable, but it's honestly the only think you can do if you didnt purchase complete care with your console. Hope this helps!

    Https://myservice.xbox.com
  5. onyxishere Win User

    Xbox One not reading any discs

    Another thing you can try before doing the factory reset is to head to Settings>Disc & Blu Ray and uncheck Enable BD Live then clear Persistent Storage 3 times and then hold the power button on the console for 10 seconds until it shuts down.

    If that doesn't work then you would try the steps listed above.
  6. Rickieq Win User

    MW2 will not play

    The Xbox series X will not read the MW2 disc, I have returned it and tried 3 separate copies of the MW2 disc, the console will play other games/discs and read dvds/blue rays as well. But will not read any MW2 disc I insert into the console. The disc will read on my Xbox one. I installed it there and network transferred all the data to the series X and upgraded all the data that was transferred but the console refuses to read the MW2 disc.
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XBOX ONE will not read any discs

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