Xbox One will not let me play my disc games, only digital.

RobynMurphy1 · Nov 4, 2019

My brand new Xbox One S that I got today will not run discs to let me play, the game is already installed via external hard-drive but when I put the disc in it comes up "You do not own this game or app" and only loads up games from the marketplace that are
digital.

This issue was happening with my old Xbox One which I thought was down to a 6 year old Xbox with a dodgy disc drive but after getting a new one and getting the same problem I've realised it may not have been the disc drive all along, possibly an issue with
my account?

Hard restarts never worked, resetting my Xbox to default settings never worked and I can't try to re-install the games as the console will not load to disc to install again.

Would like to get this sorted as soon as possible as it is getting extremely frustrating that this is still happening.

:)

NeoDan123

Is it happening only to certain physical copies or all of them?

RobynMurphy1

I've tried 5 physical copies and has happened to all of them.

AquarrzSudnnym

"after getting a new one and getting the same problem I've realised it may not have been the disc drive all along, possibly an issue with my account?"

I agree, It sounds like an issue with your account.

Are you logging in with the gamertag, account that owns the game?

Checking Support for my account may assist you.

RobynMurphy1

Was hoping I wouldn't have to, didn't think it would be a faulty drive on a new Xbox One S as it seems too unreal that my new console is getting the same issue that my old one had... just annoying.

AquarrzSudnnym

Well, wierdly enough I got it to run a disc... I layed it down flat instead of upright in the Xbox One S stand that I got with it and it has run the game.

Not sure why that has happened since my old Xbox One was upright for 2 years and ran discs perfectly fine until 4 days ago...

Will have to check my old Xbox One while flat to see if that was the same reason it wouldn't work.

The original XBox one cannot be used upright, only S and X with a Stand.

Xbox One will not let me play my disc games, only digital.