Xbox One will not boot up - Compensation

Discus and support Xbox One will not boot up - Compensation in XBoX on Consoles to solve the problem; Hello, I have had it confirmed over the phone that my Xbox One will be replaced due to a fault (it turns off when trying to boot up) and that I will... Discussion in 'XBoX on Consoles' started by PervertedSeal, Mar 10, 2014.

  1. Xbox One will not boot up - Compensation


    Hello,

    I have had it confirmed over the phone that my Xbox One will be replaced due to a fault (it turns off when trying to boot up) and that I will need to send it back for a replacement. Simple enough.

    I was told that I will receive packing instructions for the console but after receiving the UPS shipping label, I received nothing else.

    After a very frustrating experience talking to the online IM support team, I have discovered that Microsoft no longer send the box to return the console in, that I would have to spend money on packaging the console before UPS collect it.

    I feel that after spending £500 2 months ago, this is kind of unacceptable as the product so work without issue. Returning it I can accept but I am upset about having to take the time and spend the money to get a box and packing material.

    I asked about compensation (maybe in the form of a free game) and was told the ONLY way to query this was to post a message in this forum (even that seems inefficient!)

    So here goes....

    :)
     
    PervertedSeal, Mar 10, 2014
    #1
  2. Xbox One will not fully boot up.

    Hi there Balaraw -

    Sorry to hear that your Xbox One isn't powering on—that's really weird! Let's have you go through this troubleshooting article outlining

    Xbox One console isn't turning on
    if you haven't already.

    Let us know how that goes! We're here to help.
     
    Miss Ghidorah, Mar 10, 2014
    #2
  3. Balaraw
    Balaraw Guest
    Xbox One will not fully boot up.

    So my Xbox crashed for like the first time ever playing Skyrim SE, so I pressed the power button to turn the cosole off abd nothing happened so I unplugged the power cable from the xbox (first time having to do that) and now my console will not start up
    properly Ive use different po
     
    Balaraw, Mar 10, 2014
    #3
  4. Misses Joust Win User

    xbox one boot up

    G'day tthekinged! What power settings do you have enabled on your console? If your power mode is set to Energy-saving, then the console will take longer to start up (as you describe) than if it is set to Instant-On.
  5. Hordie Win User

    Xbox One boot up

    Hi

    Sorry to hear you're having issues with your Xbox starting. If it's stuck on the green screen then it's likely not a power issue of any kind. Follow

    this link
    to troubleshoot your start up issues with the "Green Screen". If you do make it to the point that you need to run the OSUDT too, make sure you hear the audio queue that it sees your USB drive.

    This link
    shows all the steps with video instructions.

    Hope this helps!
  6. BigHemi45 Win User

    IGN just posted a whole bunch of new videos!

  7. Watch7ower Win User

    Xbox One booting up problem

    Hi, sorry for the issue you've been experiencing.

    Try these troubleshooting steps below to see if they can get your issue sorted.

    • Power cycle your Xbox One console.
    • Try a different HDMI cable
    • Try a different HDMI port in your TV
    • Try steps within our blank TV screen troubleshooter
    • Refresh your display settings.
      • If there’s a disc in the Xbox One console, eject it.
      • On the console, press and hold the Xbox button for five seconds to turn off the console.
      • Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console.
    • Clear persistent storage in Blu-ray settings. (Settings > Blu-ray > Click Clear Persistent Storage)
    If the above doesn't work:

    1. Switch the console off and unplug the power cable from the console and power supply from the wall for 15-20 mins.

    2. Connect everything back up and see if your console boots as it should. If it does, your display may be in low-resolution at this point.

    3. Go to settings.

    4. Select Display and Sound.

    5. Select TV Connection (auto-detect is best).

    6. Select the resolution you usually go with.

    7. Go back to settings.

    8. Select Power and Startup.

    9. Under Power Mode, select energy saving.

    If the above steps worked, try changing your power mode back to instant-on (if that's what it was set to before) and see if everything is still okay or not.

    If nothing here has helped, it would be best to contact support at http://support.xbox.com, select the category which applies to you and opt to speak to Microsoft Support.

    Let me know how things work out, good luck - hope you get back to enjoying your console as soon as possible.
  8. Miss Ghidorah Win User

    Xbox One will not fully boot up.

    Hi there Balaraw -

    Sorry to hear that your Xbox One isn't powering on—that's really weird! Let's have you go through this troubleshooting article outlining

    Xbox One console isn't turning on
    if you haven't already.

    Let us know how that goes! We're here to help.
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Xbox One will not boot up - Compensation

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