xbox one video output problem!!

my stepdaughter was watching Netflix, and in the middle of the episode, she says an error appeared on the screen. after that, in about 2 minutes the tv screen went black, but the xbox was still on. I turned off the xbox, then turned it on, and the tv screen
still remained black. I switched the hdmi cable with another, that goes into a separate tv input, and the screen still remains black. I know the second hdmi cable and input is good, because i'm using it for my laptop right now.

does anyone know how to solve this problem?! any possible suggestions would be appreciated. thank you.

:)

 

Video Output Problem

If you have tried multiple cables and TV's, then it sounds like it might be your Xbox is in need of repair.

support.xbox.com/.../repair-process

 

Video Output Problem

Hello all,

I have a problem with my video output from my xbox 360.

it doesnt give a video signal anymore, i have used multiple tv's, and cables.

but sometimes it does work, but than after about 15 minutes i get a red glow on my screen...

i have checked everything, like cables good connected and tv on the right channel.

i would really appreciate it if someone haves a solution.

greetz (ps sorry for my bad english)

 

Same thing here, except that I never saw an error message. What's worse, is that I returned that XBOX One as defective, and got a new one. Less than 24 hours later, the same thing has happened to the new console! Please let me know what I can try before
my wife returns the whole system and buys a Sony or Nintendo console instead!

 

Black screen is a known issue with the latest update.

1. Reboot your system totally: With the console on, press and hold the power button on the console for 5 seconds until it shuts off. Unplug the power supply, wait about 30 seconds and then plug it in and reboot. You should see the green Xbox One splash
screen upon reboot. It may take a minute to boot all the way to the home screen.

2. Consider changing the power mode to energy saving until a patch is released:

support.xbox.com/.../learn-about-power-modes

3. note you may need to remove and re-add your TV devices, if you do #1 and you still have a black screen.

Hope this helps!

 

I had this "no video out" problem this evening. Audio continued to work. A first hard reset without unplugging the power supply didn't work. After reading this article, I did the hard reset and unplugged the power supply for 30 seconds. Still no video.
Then tried a hard reset and unplugged the power supply for about 20 minutes. That worked. Thankfully.

 

To add to what BusGod has posted, I also had this problem out of the box. I found the issue was caused by my TV not being able to reach 1080p. However, I managed to find a workaround by plugging the console into a TV that supported 1080p, which I used to
downgrade the resolution on the Xbox One under "Display". I have not had any problems since.