xbox one very slow download speeds

railan1 · Jul 15, 2017

I am have issue where details network status display extremely low speed for download.

Download speed wire. From 0.81 to 1.8

Download speed 5g wireless 3.75 to 5

Upload 3.75 to 5.50

Lantecy 81ms

Package loss 0

I already call internet provider ( Charter)

I am getting above 50+ for download and 6 for upload .

They test, reboot modem, we check speedtest.net everything is fine.

I did reset my xobox

I did hold xbox button over 20 seconds

I did unplug power over 1 minute

I clear Mac

Nothing was able to improve download speed count.

All ports are open, I did spend sometime with customer support to make sure all ports or any other requirement is correct.

I did change dns to google

Does anyone have same issue lately ?

Any know another solution?

I usually check the network status ones a week, it have happened before , but by reboot modem and router, has resolved issue in the past.

But Not this time.

:)

Zz Zabba Doo zZ · Jul 15, 2017

xbox one very slow download speeds

I'm having the exact same issue as well!

azstang95 · Jul 15, 2017

xbox one very slow download speeds

I had someone bring their Xbox one to my house this weekend and it does the same thing but is working fine at their house. So it's not the console itself. His also had the same firmware as mine do I don't believe that's the issue either. Something doesn't
make sense. I've eliminated my network entirely. The last thing for me to try is to bring my console to someone else's house. I believe it will be fine. I'm now starting to think it's a routing issue. But we have other people on different ISPs with the same
issue as well as me tethering my phone using ATT's LTE network doing the same thing. On occasion I am able to get normal speeds of around 50mb down but it eventually drops down or if I reboot the system it goes slow again. I've already bought a new modem,
eliminated all wiring and my router. This is very frustrating as if I buy a game and it needs an update it's pretty much useless. Can we get some answers from Microsoft on this?

Zz Zabba Doo zZ

I'm having the exact same issue as well!

azstang95

I had someone bring their Xbox one to my house this weekend and it does the same thing but is working fine at their house. So it's not the console itself. His also had the same firmware as mine do I don't believe that's the issue either. Something doesn't
make sense. I've eliminated my network entirely. The last thing for me to try is to bring my console to someone else's house. I believe it will be fine. I'm now starting to think it's a routing issue. But we have other people on different ISPs with the same
issue as well as me tethering my phone using ATT's LTE network doing the same thing. On occasion I am able to get normal speeds of around 50mb down but it eventually drops down or if I reboot the system it goes slow again. I've already bought a new modem,
eliminated all wiring and my router. This is very frustrating as if I buy a game and it needs an update it's pretty much useless. Can we get some answers from Microsoft on this?

azstang95

Thanks sutty wutty. We need to get them to fix this especially since it just started happening for no rhyme or reason. My 360 seems to be fine so it's just strange how it's happening for some and not others. It's ridiculous. Microsoft just wants to blame
it on my equipment which it's not. They haven't tried to help other than the standard BS like that article that was posted. Maybe they're too busy working on the new console they want you to buy next year.

SammyVS

It was a pleasure, mate. Take care!

OJ361

I'm also having the same problem . We have 3 Xbox ones in our home and all 3 experience the same issue .

Download Speed: 160.17Mbps

Upload speed: 12.22Mbps

Latency: 71ms

Packet Loss: 0%

Wired

Modem: AC1900 wifi cable modem router

Model: C7000

My problems are the same as azstang95. Just started after the update and no other devices on the networks are affected. Phones , PC's and PS4 have zero issues and download at 100Mbps +

Having this issue now, starting June 2017; currently 21/6/2017.

Was completely FINE until the last couple of weeks where my speeds are around/under 2Mb/s when usually around 7Mb/s; or they fluctuate wildly between 0 b/s to 4Mb/s

Everything else on the network works FINE too. And yes, I have isolated to just having Xbox the only thing on to download; Yes, I have Power Cycled / Restarted / Hard Restart;

Yes, I have tried static IP or Google DNS; Open DNS; etc combos of static/ auto IP with DNS;

It was completely fine, and then around the release of the last OS update, it just broke down.

And trying to run any game without the lengthy process of pausing each download results in
0x8027025a error - app took too long to open.

Infuriating!

Im having the exact same problem as you

Im having the same issues, Xbox is not getting my full speed of my isp when everything else in my household is. When I try playing online I get very bad lag spikes and sometimes get disconnect from servers. Did every troubleshooting possible with my Internet,
router's, and Xbox but still get the same issue. I to believe it might be with one of the updates that came out this year, but only affected a handfull of people and not all witch is why MS is not seeing the problem we are having. I just want to play my game's!

xbox one very slow download speeds