Xbox One Upgrade Rewards show up in account but balance didn't change

Scaramanga42 · Feb 26, 2017

I purchase a Xbox One S back in December, and received the 50,000 rewards points, which, along with 2000 other points, were converted to a $52 credit to my Microsoft account. There is a line item on on my Microsoft account billing/order history showing
Refunded ($52.00) from Xbox Live Rewards Deposit. However, this line item did not change my account balance. I would have expected my balance to increase by $52.00. I talked with Xbox support and they agreed, and directed me here.

:)

VIPBOSSROSS · Feb 26, 2017

Missing rewards deposit

My most recent xbox rewards deposit never showed up in my account balance. i'd like to know why it didn't show up?

Marttyy · Feb 26, 2017

xbox rewards wont deposit

on 8/03 my rewards credit balance turned 5500. it did deposited to my xbox live account by 15th.

on 19/03 via VIp Vault i redemmed another 5000 reward credit, its still wont show up in reward balance and still those 5500 credits havent been deposited.

Smwutches · Feb 26, 2017

Since the Rewards site shows the deposit and the billing site shows the deposit, Rewards support would no longer be able to assist. You would need to continue working with billing.

XBLRewards8 · Nov 3, 2018

Hello Scaramanga42,

Unfortunately, once Credits are deposited we no longer have any control over them, and cannot adjust them in any way. As Smwutches says, you would have to work with billing for resolution of this issue. However, we can confirm seeing a 52,000 Credit deposit
for your account.

XBLRewards8

Hello Scaramanga42,

Unfortunately, once Credits are deposited we no longer have any control over them, and cannot adjust them in any way. As Smwutches says, you would have to work with billing for resolution of this issue. However, we can confirm seeing a 52,000 Credit deposit
for your account.

Smwutches

Since the Rewards site shows the deposit and the billing site shows the deposit, Rewards support would no longer be able to assist. You would need to continue working with billing.

Ricardo Lechuga

You are in one showing a message from Xbox that's on the Thursday, and then you show a rewards credit added to your account, but that's not the same as the Xbox gift, all rewards balance appears as refunds, that's normal

euj0

Rewards Credits showed up in my balance. Consider this matter closed.

Snodacious

I also have this issue. I spent 500 x2 on the 10,000 credits and 250 x1 on the 5,000 credits. In my rewards it says redeemed, but the balance does not show up on my pending credits and the balance also hasn't hit my Xbox Live account. But my gem balance
shows that I purchased those packs. So in all I am missing 25,000 credits.

Xbox One Upgrade Rewards show up in account but balance didn't change