Xbox One update causing sign-in issue and black screen

Last night, I hooked up my Xbox One for the first time in a few months, so naturally, I had a large update. After installing the update, my console restarted and displayed the green loading screen as expected, but after this is where the issues began.

It loaded a black screen and a notification immediately popped up that said "Sorry Matt, Sign in with a controller". Holding the Xbox button on the controller to address the notification does nothing, and the black screen remains. I can hold down the Xbox
button on the controller and successfully bring up the "Turn console off, Turn controller off, etc" menu, but hitting any of the options such as "Report a problem" again does nothing but black screen.

I thought this was a display issue, so I did a hard reset of the display settings with the holding-the-power-and-eject-button method. However, this didn't fix my issue. I've hard reset numerous times, but my console is not responding, and its getting very
frustrating as I couldn't seem to find this problem anywhere else on the internet.

Please help!

:)

 

My console went blind

It's a recent xbox update causing the black screen. If it isn't user error. it's B.S.

 

33 bf4 fixes/update

no the last update bf4 on xbox one got was on febuary 25th.

hear was the last update we got.(xbox one users)
s we are also updating the game servers. As usual, it will take a few hours before the majority of servers are updated.

Feb 25 Xbox One Game update notes
-Fix for an issue where spawning into, or switching to, a gunner seat in an IFV/MBT sometimes could cause the game to crash
-Fix for a crash that could occur when signing out as an active user
-Fix for missing sound in Team/Squad Deathmatch
-Fix for an issue in the Defuse game mode, where a bomb carrier would be permanently spotted
-Decreased the rate at which the kill card would incorrectly display 0 health, while the enemy was clearly alive
-Fix for an invisible wall that was incorrectly present in one of the fallen concrete pipes on Zavod 311
-Fix for an issue where bullet impact sounds weren’t properly matching the actual number of impacts, causing the players to feel that they died too quickly.
-Fix for an issue where the “Draw” message would not display on-screen once a Conquest round ended with both teams having the same amount of tickets
-Fix for an issue where long IDs wouldn’t scroll on dog tags
-Fix for missing grass physics in terrain
-Fix for an issue that would appear if a 10 users party would join a game with 8 available slots, leaving 2 of the players stuck on the loading screen
-Fix for an issue where the player camera would be positioned inside of the soldier when parachute spawning
-Fix for a MAV exploit that let players reach various out-of-map locations

 

Have you tried a factory reset of the console?

To reset it when you can't get to the Settings menu, you can do the following: -

1. Turn the console off, pull the power cord out for a minute, then plug it back in.

2. Hold down the bind and eject buttons on the console itself. While continuing to hold them down, tap the power button to turn the console on.

3. After a few seconds you should hear 2 lots of the power up tones. Once you hear the second one, you can let go of the bind/eject buttons.

4. The console should boot up into the troubleshooter, and one of the options there is to reset it.

 

Worked! Thank you!

 

Awesome. Glad you're back up and running.