Xbox One unexpectantly turns off

jazzfan15 · Jul 21, 2017

So just recently i was playing my Xbox One COD 3 specifically and it shut off randomly! After this happened the power button, and eject button would not work at all, no noise or anything! I finally reset the power brick and it turned back on! Now it shuts
down about 10-20 minutes into a game no matter what game it is and I have to repeat the process! The real kicker is that if I'm using an app like youtube or netflix or watching a movie it wont ever shut off! Does anyone have any ideas on what might be happening
or how to fix it?

:)

StealthyJRich · Jul 21, 2017

Xbox one turns off

You do know that in an few more months Microsoft is releasing a update that will change the dashboard and how the Xbox one works right?

Internet Expert · Jul 21, 2017

xbox one turns off

If the Xbox is unexpectedly turning off during gameplay, first ensure you have adequate "breathing room" for the console and power supply. The Xbox uses cooling fans to expel heat, but if there's too much heat building up, the console
will automatically shut off.

You can read this support article for more troubleshooting steps for the console turning off: Troubleshoot Xbox One unexpectedly turning off

OK Fowl · Jul 21, 2017

This is kind of a strange problem.

Here is a guide that may help with it: Troubleshoot Xbox One unexpectedly turning off

Edger Allan Bro · Nov 1, 2018

Iam having the exact same issue, netflix runs all day, any game online or off shuts off in 5-15 mins. The troubleshooting guide posted isnt any help, the console nor power brick is hotter then normal.

Edger Allan Bro

Iam having the exact same issue, netflix runs all day, any game online or off shuts off in 5-15 mins. The troubleshooting guide posted isnt any help, the console nor power brick is hotter then normal.

OK Fowl

This is kind of a strange problem.

Here is a guide that may help with it: http://support.xbox.com/en-US/xbox-one/console/console-turns-off-unexpectedly

Theswagboss64

I'm going through the same thing. Took the console to GameStop, where they had power supply I could hook up to.

Same issue, orange light, flashes white for a second then back to orange. Console will not power on...

For me it's not the power supply...

Hordie

Hi sic176,

It could be either actually, but sounds like a power brick issue honestly.If you have a friend or family member with an Xbox One, I would take my Xbox to test there. That would immediately tell you where the issue is.

Big Al Clipper

Hi, I had the same problem yesterday; Power on after using the console button but power off after a second or two, tried repeatedly. Noted that during this time powering on with the controller button would not work. Tried unplugging power supply for a few
minutes but no joy afterwards. Tried unplugging HDMI to TV and power came on for a few minutes but went off again. Tried with ethernet cable unplugged, power on for a second or two only. So tried a different HDMI cable and all seemed good for ten minutes then
problem returned. The power supply lights behave correctly, the console is cool to the touch all over and fan works. Left the unit alone for ten hours to ensure it was completely cool, during this time the power supply was on and showing orange light. Exactly
the same when tried again. Unplugged all leads for ten minutes, plugged in everything and all is back to normal. I can power on with console or controller buttons. I have since used either with the Ethernet or wifi connection to my modem or with no connection,
all allow power to remain on. I hope this is the end of the problem but somehow I don't think so. Good luck everybody. Big AL

Xbox One unexpectantly turns off