Xbox One unable to read a certain disc

xXDEADxXGAMERXx · Jan 4, 2017

Hello.

I'm having an issue with my Xbox One not reading the certain disc (Destiny) I have tried the same disc on other consoles and the games works fine! I have tried other games (discs) on the console and all works fine, only seems to be Destiny.

I have tried contacting Xbox support both online and on phone. They believe there is a corrupted file from a previous update from the Preview Updates, and directed me to the Xbox Forums to resolve this issue.

Thank you

:)

kiwixcoder · Jan 4, 2017

GTA V not working

No it's mine but it says unable to read disc but it's not on a disc though because it's from xbox live

ihumiliate14 · Jan 4, 2017

Discs not being read

Any disc I insert into the Xbox is unable to be read ?

jasonht87 · Jan 4, 2017

Hello there,

It sounds like your game has corrupted and probably just needs a reinstall. If its working on other consoles and you can play other games its unlikely to be any hardware faults or the CD itself.

Can you try going through this guide to see if any of this helps, i would recommend a complete uninstall of the game and reinstall to see if this helps, or clear the local saved data.

Troubleshoot Xbox One Disc Errors

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jasonht87

Hello there,

It sounds like your game has corrupted and probably just needs a reinstall. If its working on other consoles and you can play other games its unlikely to be any hardware faults or the CD itself.

Can you try going through this guide to see if any of this helps, i would recommend a complete uninstall of the game and reinstall to see if this helps, or clear the local saved data.

http://support.xbox.com/en-GB/xbox-one/console/disc-error

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Please hit upvote below if this has helped you!

Mister Gwyther

Hey there Raw! Is your console unable to read multiple discs, or just certain ones? If you try using these discs on another console, do they have the same issue or do they work properly? Let me know, thanks!

KILLERHEDAKE

Well you could change the startup choice by choosing to start with the disc in tray option under settings, startup and make your choice from there. This would mean whatever disc is in the tray would boot right into that game when the console is powered on.
As far as failures while playing the disc, it could be a few things. Make sure the disc is clean and scratch free. Try blowing into the open DVD drive to ensure its not dust collecting on the lens of the laser. Next you could always try to copy the disc onto
your hdd. Failing that, overall if the fixes don't work it sounds like the disc drive is going out. Which means you can keep trying to copy your games onto your hdd, or start a repair order at www.xbox.com/support. Sounds like since your elite is an earlier
model your warranty is probably not valid any longer. You can get an out of warranty repair for a fee of $119.99 or just a newer S series starting at MSRP $199.99 + tax for a 4gb model and $299.99 + tax for the 250gb model. Good luck .

Jarpasmannen

I guess so, I have tried everything except booting the disc from start, I don't think I'll be continuing playing console games after this, I don't have the time, money or effort to continue. anyhoot, been fun Xbox.

kiwixcoder

No it's mine but it says unable to read disc but it's not on a disc though because it's from xbox live

Xbox One unable to read a certain disc