XBOX one Unable to get Teredo address

Discus and support XBOX one Unable to get Teredo address in XBoX on Consoles to solve the problem; Dear XBOX Community, I had an XBOX one S in Egypt and it was working fine online ( I was able to have online matches and an open NAT) for the first... Discussion in 'XBoX on Consoles' started by HodaSabbah, Apr 21, 2020.

  1. HodaSabbah
    HodaSabbah Guest

    XBOX one Unable to get Teredo address


    Dear XBOX Community,

    I had an XBOX one S in Egypt and it was working fine online ( I was able to have online matches and an open NAT) for the first two weeks that I had the XBOX in after that the NAT type changed to moderate and then unavailable with the error of unable to get
    Terredo IP address, I changed the router and still the problem exists. I tried the following solutions and they also didn't change the NAT Type:

    - UPnP

    - Alternating Ports

    - Port Forwarding

    - DMZ

    - Clearing the MAC address on the console

    - Removing persistent blu ray data

    - Full shutdown to the console (full power cycle) and full restart to router

    Nothing worked... could this be maybe a problem with the Console itself ? However I can actually login to XBOX live normally.

    I would appreciate your support

    :)
     
    HodaSabbah, Apr 21, 2020
    #1
  2. XMoIsBackX Win User

    XBOX one Unable to get Teredo address

    Keep resetting your router until it works or call your ISP to sort this.
  3. SplinterUK Win User

    XBOX one Unable to get Teredo address

    Dear XBOX Community,

    I had an XBOX one S in Egypt and it was working fine online ( I was able to have online matches and an open NAT) for the first two weeks that I had the XBOX in after that the NAT type changed to moderate and then unavailable with the error of unable to get
    Terredo IP address, I changed the router and still the problem exists. I tried the following solutions and they also didn't change the NAT Type:

    - UPnP

    - Alternating Ports

    - Port Forwarding

    - DMZ

    - Clearing the MAC address on the console

    - Removing persistent blu ray data

    - Full shutdown to the console (full power cycle) and full restart to router

    Nothing worked... could this be maybe a problem with the Console itself ? However I can actually login to XBOX live normally.

    I would appreciate your support
    So you have done all of the above and there are still issues with your NAT settings? If you are using a proxy service on your router/broadband device, this could also cause potential configuration issues. Have you set your XBOX so it is always using the
    same internal gateway IP settings on your router?

    Another thing to check is where your service provider also has any additional security features enabled on your service, by default. You may need to speak to them if all settings on router and console are adjusted perfectly and you are still experiencing issues.

    Is your Router MTU size set above or equal to the console's recommended setting? If below the recommended, sometimes this can create inconveniences.

    As an additional side-note, you may also need to check service status if this issue is with the live services and only temporary. link provided here: https://beta.support.xbox.com/xbox-live-status

  4. MohSaad Win User

    XBOX one Unable to get Teredo address

    Hi Hoda,

    Can you please tell if you reached to any solution ?

    Thanks
  5. HodaSabbah Win User

    XBOX one Unable to get Teredo address

    Hi SplinterUK,

    First of all thanks for your reply, i am actually not sure whether i am using a proxy server or not. However for the xbox itself i tried both giving it a static and automatic ip, i tried to give it the same dns server as on my router ( which is the automatic
    dns) i also tried other dns servers like google, cloudflare, opendns ... nothing seemed to work.

    I disabled the firewall on the router and tried dmz and portforward also didnt work. My current mtu is 1420 and have download speed of 13 and upload of .8 mbps packet loss is 0.

    I tried to see if the pc xbox app can get teredo ip but it also says not qualified. Tried some netsh comands to set myself as client it changes the teredo to nataware client for like one minute then returns back to unavailable or so.

    I dont actually know what to do after all that it is really frustrating.... thanks for your support and concern
  6. M3tal Daz3 Win User

    Teredo is unable to qualify

    If you can’t hear your friends online, or you can’t join or host an Xbox Live multiplayer game, go to
    Network > Settings in the Xbox app and check
    NAT type
    .

    If it says Teredo is unable to qualify, your PC is unable to obtain a Teredo IP address.

    Teredo is a networking protocol that’s used to establish secure communications between clients and servers, and to facilitate connectivity between devices behind routers that use network address translation
    (NAT).

    Failure to obtain a Teredo IP address can occur when there’s an issue with your Teredo adapter, when a device on your network is blocking the Teredo protocol, or if there’s software installed on your PC
    that’s disabling Teredo functionality. Without a Teredo IP address, you’ll be unable to use party chat or do multiplayer gaming on Xbox Live.

    For a possible solution: https://support.xbox.com/en-US/xbox-on-windows/social/troubleshoot-party-chat
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XBOX one Unable to get Teredo address

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