xbox one turns on but won't run any games or apps

I'm having a lot of problems too, my Xbox is connected to the internet but won't run any games or apps online. I do diagnostic and it says everything is fine. If I do eventually manage to load a game the Xbox crashes and turns itself off. I can't do anything
now as it won't respond to the controller.

Xbox One games run on the bespoke Xbox One OS not in Windows. You won't be able to buy a typical PC game and download it on your console. It won't work like that. However, we could get to see Windows 8/10 apps and games that are available via the Windows
Store also running on the Xbox One platform.

It probably won't support 4k but you turn on your xbox login on your account on your tv turn off the tv run the xbox companion app on your laptop login on that to connect to your xbox and then stream to your xbox

Hi Ki11ometerAC, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

2. Wait 30 seconds, and then plug the power cord back in.

3. Press and hold the Pair button and then press the Xbox button on the console.

4. Continue holding the Pair button for 10-15 seconds.

5. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair button after the second power-up tone.

6. The console should power up and take you directly to the Xbox Startup Troubleshooter.

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

The Xbox has started functioning again without a hard reset, however I can run games that require lower demand such as 360 games and simplistic single player games, however multiplayer games and larger demand games all still crash. However these problems began when I installed and started playing a game called Payday 2, around 2 weeks ago. I have since deleted it, however the problem might have originated from it, and the problems still remain.