XBOX One turns on and is connected, but not working

Discus and support XBOX One turns on and is connected, but not working in XBoX on Consoles to solve the problem; So I turned on my XBOX and off to the right it says "Trouble Connecting. It might be a problem on our side." However - no games will work, voice... Discussion in 'XBoX on Consoles' started by Kobra Kahn, Jun 12, 2014.

  1. Kobra Kahn
    Kobra Kahn Guest

    XBOX One turns on and is connected, but not working


    So I turned on my XBOX and off to the right it says "Trouble Connecting. It might be a problem on our side."

    However - no games will work, voice commands don't work, and there is minimal functionality.

    I looked for any service alerts but there aren't any. Any help?

    :)
     
    Kobra Kahn, Jun 12, 2014
    #1
  2. CMrxz24
    CMrxz24 Guest
    Xbox One Controller not turning on

    My Xbox One controller randomly stopped working, I used it to turn off the Xbox and I came back 2-3 hours later and held down the Xbox Button on the controller to turn it on and absolutely nothing happened, I've replaced the batteries twice to see if it
    was that but its not, I've connected it to the Xbox through a cable and nothing is working. All the other buttons on the controller work fine theres nothing wrong with them its just that the controller itself just will not turn on.
     
    CMrxz24, Jun 12, 2014
    #2
  3. Controllers on and connected but not working

    Try updating controller again and then do hard reset or vice versa
     
    MessiahBrowny, Jun 12, 2014
    #3
  4. XBOX One turns on and is connected, but not working

    Hello Kobra Kahn,

    I'm sorry to see you are experiencing these problems. If you can please clear the system Cache: Hold the power Button for 8-10 Second's till system shuts down. After that please re-boot the system and Test all the Connections. Including, network, Multiplayer
    and etc.. Please reset you're router and wait about 5min. Once then try to re-establish a connection. You may also, look at each error here:

    support.xbox.com/.../networking
    Also, since you Voice commands are not working, please re-run the Kinect Setup. You can do this at: Settings, and Kinect. Please then follow the onscreen instructions. For more information:
    support.xbox.com/.../kinect If you still are experiencing issues afterwards, please let us know. Keep us Updated.

    Thank you!

    XBLVIP TOPDOG
     
    Alliance United, Jun 12, 2014
    #4
  5. Hello again,

    As of now their is a service alert. This may be causing the connection error:

    Xbox Live Core ServicesLimited

    Affected platforms:

    Xbox One

    Affected services:

    Signing into Xbox Live
     
    Alliance United, Jun 12, 2014
    #5
  6. Kobra Kahn
    Kobra Kahn Guest
    So the service alert left but I am still not able to connect to Live. Won't even give me the option to play games.
     
    Kobra Kahn, Jun 12, 2014
    #6
  7. Kobra Kahn
    Kobra Kahn Guest
    Just followed the steps you gave and still the same issue.

    Checked Network Conection: You are connected to the internet.

    Multiplayer: Not Connected

    Download: 57.58mps

    Upload: 11.41

    Packet Loss: 0%

    Latency: 34ms

    MTU: 1480
     
    Kobra Kahn, Jun 12, 2014
    #7
  8. Kobra Kahn
    Kobra Kahn Guest

    XBOX One turns on and is connected, but not working

    Okay well I reset my router and it now says there are no problems with my multiplayer connection, but I am still unable to connect to XBOX Live.
     
    Kobra Kahn, Jun 12, 2014
    #8
  9. I'm having the same problem!! Your not the only one man D: i'm connected but also not connected! I can't access multiplayer, youtube, or netflix!! seriously wtf is going on?!
     
    ZombieHunterO15, Jun 13, 2014
    #9
  10. its actually for my 360 i don't have an xbox one
     
    ZombieHunterO15, Jun 13, 2014
    #10
  11. Kobra Kahn
    Kobra Kahn Guest
    Okay well after 2 hours with one of the most useless XBOX support people I am finally going to need to send it in. If they ever tell you to delete your profile with this issue, do not do it.

    After deleting my profile I went to redownload it. Anytime I went to enter in text to a field my XBOX would freeze up and shut down. I tried to do another text field... same thing. So now I have an XBOX that just shuts down when I try to sign in and won't
    connect to XBOX Live. It just has a button on the right that says it is microsofts fault and they are working on it which is BS.
     
    Kobra Kahn, Jun 13, 2014
    #11
  12. i'm not! I have tooooo much stuff to loose on this account! and i'm sorry to hear for you man XBOX One turns on and is connected, but not working :( this is complete
    [Mod Removed] whats happening to both of us!!
     
    ZombieHunterO15, Oct 31, 2018
    #12
  13. Kobra Kahn Win User

    XBOX One turns on and is connected, but not working

    Okay well after 2 hours with one of the most useless XBOX support people I am finally going to need to send it in. If they ever tell you to delete your profile with this issue, do not do it.

    After deleting my profile I went to redownload it. Anytime I went to enter in text to a field my XBOX would freeze up and shut down. I tried to do another text field... same thing. So now I have an XBOX that just shuts down when I try to sign in and won't
    connect to XBOX Live. It just has a button on the right that says it is microsofts fault and they are working on it which is BS.
  14. Kobra Kahn Win User

    XBOX One turns on and is connected, but not working

    So the service alert left but I am still not able to connect to Live. Won't even give me the option to play games.
  15. ZombieHunterO15 Win User

    XBOX One turns on and is connected, but not working

    i'm not! I have tooooo much stuff to loose on this account! and i'm sorry to hear for you man :( this is complete
    [Mod Removed] whats happening to both of us!!
  16. Kobra Kahn Win User

    XBOX One turns on and is connected, but not working

    Okay well I reset my router and it now says there are no problems with my multiplayer connection, but I am still unable to connect to XBOX Live.
  17. Alliance United Win User

    XBOX One turns on and is connected, but not working

    Hello again,

    As of now their is a service alert. This may be causing the connection error:

    Xbox Live Core ServicesLimited

    Affected platforms:

    Xbox One

    Affected services:

    Signing into Xbox Live
Thema:

XBOX One turns on and is connected, but not working

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