Xbox One turns off when playing games

UPDATE

I finally tried my friend's XBOX One Power Supply Unit with my console and it works just fine.. No more shut downs, so the issue was with my power supply unit.

Now comes the most irritating part.

I called the XBOX One India Support and explained to them the whole issue..after few irritating minutes of useless troubleshooting which the agent was doing..he accepted that the problem is with the Power Supply and puts me on hold..then gets back to me
and tells me that the Power Supply Unit is out of stock and they cannot send a replacement unit..

Im now trying to find a vendor who can sell me the power supply unit as I do not believe that Microsoft will have it available anytime soon and I do not want to use my XBOX One as a Paper weight till then..

Seriously Microsoft don't you guys know that Power Supply Units, Controllers and other such common accessories are mostly the ones that need replacement shouldn't you have these over stocked in a country where the XBOX One Sales are so high???

According to one news channel it said that on the day one there were 200 units were delivered by Amazon.in to MUMBAI Alone..let aside the other big cities in India.

Hey there HefinTheGreat!

I'm sorry to see the power issue! You did a great job of explaining the issue, thanks! Since you mentioned you will try your friends power supply, that is a great next step. If you try that and it doesn't work, I will sadly have to recommend setting up a
console repair, you can do this by visiting our Online Service center to register and set up a console repair. If the power supply does work, then it's safe to say you just need to replace your power
adapter through the same sit I linked.

hi. I have a problem close to yours. I could do everything up till the games. I have a Xbox one S. I go on a game play for a couple mins. It turns off randomly and when I turn it back on it it shows the ventelation warning. So the more I try to play after
turning it on and playing, the quicker it shuts off.

If this only occurs when playing games it may be an overheating issue. So please check that your One has enough space around it for proper ventilation and that there are no things blocking is air outlets.

Is it warmer then usual when it shuts off?

Is it off on an instant or is it shutting down?

Is your power supply connected directly to an outlet in the wall or maybe a surge protector?

Thanks for the reply Mister Beep,

Hahaha yes I explained it quite well as ive been using and also running my own support forums for topics related to programming and Microsoft .NET technologies so i know its really a pain when it comes to understanding the issue if its not explained clearly..

As for the power supply check ill be doing it soon...maybe this weekend as ive got to visit my friends house and its quite far from where I stay..i will surely update this thread with the results..

Thanks.