Xbox One turns off using Netflix/Youtube

Hey there, S3ABASS! Looks like Onyx is helping you with this issue over in
this thread you posted. To make sure we don't ask you to do things you've already done, we're going to continue troubleshooting there. Thanks for your understanding!

Ditto - same problem. Brand new console, just arrived yesterday. I was watching Netflix this evening, and in the middle of the show, perhaps ~35 minutes in, the screen froze momentarily, and then the Xbox One shut down completely.

I have tried clearing persistent storage several times, uninstalling and reinstalling the Netflix app, and power cycling the Xbox and my router (leaving them to sit for 5 minutes, unplugged, between cycles). My console is plugged directly into the wall,
so there is no issue there.

There are tons of threads about this issue across a variety of sites, including this Microsoft-owned site. Many of the threads are at least a year old. Is there any actual solution yet for this rather serious problem for a device that is billed as a multimedia
machine?

Is there a solution to this problem? I too have been experiencing this with Netflix and YouTube. I figured I'd have a better shot asking here versus wasting time on the phone with a rep..

I've tried every reboot and unplug that has been mentioned...still the same issue persists.

If anyone has found a solution could you please share? Would appreciate the help.

Same issue and it's funny how these Microsoft responses are less then helpful. They never follow up and they all tell you to try something you've alteady tried except just exchanging the console. Which I mean really? That shouldn't even be a solution .

It sad that after a year all the same streaming issues are still around