Xbox One turns off TV, Soundbar & Cable box randomly after last update

This keeps happening randomly, sometimes after hours of inactivity (so first I thought it had something to do with the automatic shutdown after 6 hours), sometimes randomly while just playing or watching tv. Xbox one itself doesn't shut down, which is also
kinda weird, it's like it's sending out the "xbox turn off" kinect command, but just to devices connected to it.

:)

 

After update Xbox One/Kinect Will not Turn of Soundbar

Prior to the latest update my system would properly turn off my TV and Soundbar. After the update it will still turn off my TV, but not the soundbar, I have a Samsung HWF550. Any Advice?> Thanks!

 

Xbox Mute needs to be sent twice to Samsung HW E350

I have a Samsung television and a rogers cable TV box. Both the television and the cable box turn on just fine.

It is only the soundbar that does not power on. What's strange is that the mute voice command is required twice, however only one input from the smart glass app is required.

TV code set T2051

Cable box Code set C1877

Soundbar code set. M2660

 

This does sound strange mate,

I'd suggest running through the guide found here first:

support.xbox.com/.../console-turns-off-unexpectedly

Could be the power supply is faulty.

If that doesnt resolve your issues then try sending a tweet to @XboxSupport

Regards

BoA

 

Thanks, actually it probably is a power supply problem, but the console isn't to blame. Just checked now and the tv/cable box/audio are on a different extension cord than the xbox itself, oops...

 

Mine did this exact thing twice today. Receiver, TV and cable box all turned off while Xbox stays on. When I turn everything else back on individually, my video is a little bit stuttery. If I do a hard reboot, everything goes back to normal until it all
shuts off again. Power supply light remains white throughout.

 

This happens to me quite a bit. However it's only my TV that turns off. It's so random. Sometimes it does it 2 or 3 times a day, and sometimes not at all. It's only on 1 TV in my house. I have 3 different Samsung TV's, and on both the 46", and 52" I have
no problems with it, but on the 60" LED is where it happens. The LED is where I play the most, which sometimes turns into a big problem. I've checked all of the settings on the TV, found nothing. Then I thought that maybe it was the Kinect picking up something
from the TV, but nope. TV only turns off randomly when I'm using the Xbox One. If I play the 360, PS4, or Wii U, it doesn't do it as long as the Xbox One is not on.

 

I have the same issue,

XmegaJohn i have tried other power supplies?

 

Hey there, UltrasASR! This thread is a bit old. Since you have already posted up a support question
here, we'll want to keep replies to your issue there. Thanks for understanding!