xbox one turning off when i start a game

Hi Schweinedämon,

Thank you for keeping us updated in regards to the console shutting off during game play.

Please
try changing the console to
Energy-saving mode. To change this setting:

1. Press the Xbox button to open the guide (Don't hold the Xbox Button on the controller)
2. Select System > Settings
3. Select Power & startup > Power mode & startup.
   
4. Select Power mode to change the setting to Energy-Saving

Then restart the console by pressing the
Xbox Button again. Go to System and select
Restart Console (Not Settings). Also, make sure the power cable is plugged directly into a wall outlet and not a surge protector.

Let us know if this helps

Yes I did try to fix the problem by clearing the persistant storage and that sadly did not work. But I have never before heard of the power cycle technique so I will try that first before contacting the support. I just hope there is away to not send it
to repair services. I thank you for your quick help.

It was a problem with the adapter after all, i got my cousin to bring his adapter and the console worked smoothly. Thanks for the valuable reply!

Sorry to hear it. Where did you purchase the power brick from? If it is not an official Xbox power brick it still may not be providing enough power to the system.

You should contact support for India to see if they have one available for purchase for a console in India. 000-800-440-1179

Barring that, if the console is damaged it would need to be sent in for repair. Sending it to a local shop is against the ToU and CoC of the Live service and could result in the console being banned. The link below will assist in setting up a repair for
the console.

http://myservice.xbox.com/

Thank you for the help. The soft factory reset sadly did not solve the problem or made it any better... I will try the hard reset now which will hopefully fix it.