Xbox One turning off, or volume going mute when plugging in Stereo Adapter and Headset.

Stereo Headset Adapter issues and questions

If you have a question or problem using the Stereo Headset Adapter, see the following topics.

Stereo Headset Adapter isn’t working

If your Stereo Headset Adapter isn’t functioning well, check the following:

Have you updated your controller’s software to support the Stereo Headset Adapter?

Make sure your controller has fresh batteries. When the batteries get weak, some controller functions like audio and rumble get turned off to conserve the remaining power.

Make sure your headset adapter is firmly plugged into your controller and that your stereo headset’s 3.5-mm cable is securely plugged into the headset adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
If the mute light comes on and you have updated your controller but your headset isn’t working, consult the manual or manufacturer.

Try your Stereo Headset Adapter on another controller if you can. If the adapter works on the second controller, try updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online
Service Center.

These steps were found at
support.xbox.com/.../stereo-headset-adapter

Xbox One Stereo Headset issues and questions

If you have a question or problem using the Xbox One Stereo Headset, see the following topics.

Stereo Headset isn’t working

If your Xbox One Stereo Headset isn’t functioning correctly, check the following:

• Have you
  updated your controller’s software to support the Stereo Headset Adapter?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
  
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
  
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try
  
  updating the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the
  Xbox Online Service Center .
  

There’s too much game or chat audio

If you have both game and chat audio plugged into the adapter, use the Game balance or Chat balance button to get more of the desired audio type.

Can I have chat through my Kinect as well as my headset?

No. When a headset is detected, the console assumes you want that audio to be private and automatically turns off Kinect chat audio.

I also hear audio through my TV

The Stereo Headset Adapter doesn’t know if you’re using your headset just for chat or for all audio, so TV audio is not automatically muted when you’re using the adapter. You must manually adjust your TV audio volume.

Your Stereo Headset is broken

If your Xbox One Stereo Headset is broken, it should be replaced. To order a replacement, go to the
Xbox Online Service Center.

Repair or warranty questions? See
Xbox One repair: Frequently asked questions.

Hi,

If your Xbox One Stereo Headset isn’t functioning correctly, check the following:

• Have you updated your controller’s software to support the Stereo Headset Adapter?
• Make sure your controller has fresh batteries. When the batteries get weak, some controller functions, such as audio and rumble, are turned off to conserve the remaining power.
• Make sure your Headset Adapter is firmly plugged into your controller and that your Stereo Headset’s 3.5-mm cable is securely plugged into the Headset Adapter. You will know it’s plugged in properly if you press the mute button and the LED lights up.
• Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced. To order a replacement, go to the Xbox
  Online Service Center .
• Try your Stereo Headset and Stereo Headset Adapter on another controller, if you can. If the headset works on the second controller, try updating
  the first controller again. If that fails, the controller will need to be replaced. To order a replacement, go to the Xbox Online Service Center .

Cheers

1. I use an adapter with not headset attached.

2. On the top right corner of my screen where the charge of your controller battery is shown it also shows if you have a headset or not and when I plug in my "Apple headphones" it shows they are a headset.

GoluckyMonkey97,

1) So, you are using a "Xbox One Stereo Headset Adapter" with your controller, correct...?

2) And, when you plug your Apple headphones into the adapter/controller, the
not mic indicator in the upper right hand corner on the main menu changes to a
headset icon, and you do not get the headset and mic controls in the Settings menu between All settings and Turn off console?

Yes.... That's the way it's suppose to work. I had assumed that you were not using the stereo headset adapter, and that you were plugging your headphones directly into the controller's 3.5-mm jack. But, when the adapter is attached to the controller and
a compatible headset is plugged into the adapter, the Xbox will make the hardware buttons on the adapter as the priority for controlling over all Volume, game/chat Balance and Mute. Therefore, the headset and mic controls will not show up in the Settings menu.

I regret if this is still not working for you and your Apple headphones. But, if you do need to get a new headset, from my personal experience I think the "Xbox
One Stereo Headset" are the best buy for the money.

support.xbox.com/en-US/xbox-one/accessories/stereo-headset-adapter

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

SA

Hello Viking!

I can tell you from personal experience using everything from the xbox issued headsets to my current Astro's, the tv will never mute when you plug in your headphones to the controller.

Here is guide for headphone setup:

https://support.xbox.com/en-US/xbox-one/accessories/connect-compatible-headset

and other options here: https://support.xbox.com/en-US/xbox-one/accessories/stereo-headset-set-up-troubleshoot

Notes

• You might also have game audio coming from your TV. If you don’t want to hear the TV, simply turn down the volume on your TV. (When you plug a headset into the adapter on your controller, sound from the TV is not automatically muted or adjusted.)
• When you plug a compatible headset into your Xbox One Wireless controller, chat audio through Kinect is automatically muted.

I also hear audio through my TV

The Stereo Headset Adapter doesn’t know if you’re using your headset just for chat or for all audio, so TV audio is not automatically muted when you’re using the adapter. You must manually adjust your
TV audio volume.

Hope this helps!