Xbox One turned itself off and now won't turn on.

Bought an Xbox One 6 days ago. Was using it last night. Suddenly, it turned itself off. If I try and turn it on, the LED on the power supply flashes orange and then goes out. Console doesn't turn on. I guessed it must be a power supply issue, so did all
the usual stuff (unplug/plug back in, check nothing has overheated, try lots of different sockets) but nothing worked. I did a live chat with Microsoft support. They told me I they would send me a new power supply, but said I had to send my current one back
first. I asked them what address I would have to send it back to, and they said I would get an email with all that information. That was last night - still no email and Xbox still not working. Can anyone either tell me how I can fix this problem or how I can
find out why I haven't got an email/how to find out where to send my power supply to? I have a reference number for the replacement request. Any help would be greatly appreciated.

:)

 

Xbox has been turning itself on

Over the past couple of weeks my Xbox One has been turn on by itself. Last night I turned it of and 15 minutes later it turned itself on. Just now my roommate just turned it off and not even 2 minutes later it turned on.

 

Xbox One X turned itself off, won't turn back on

Been playing Skate 3 on my new One X when suddenly it turned itself off and won't turn on anymore. Controller just keeps blinking, and when I try to boot up with the power button on the console, all I get is a chirp and the power button lighting up for a
second. Tried the obvious, like unplugging the console, etc. but nothing worked. Is my console fried?

 

Reference number for the order is [Mod removed]

 

You are not allowed to post reference numbers on the forums.

Give support a ring on 0800 587 1102 & they should be able to help you.

To be honest,if you only bought the console 6 days ago I would take it back to the shop & get a replacement.